Job Title : Customer Support Executive
Company Description : We are seeking a Customer Support Executive to join our team and provide outstanding support to our customers. The ideal candidate is a motivated problem solver who is passionate about providing exceptional customer service.
Responsibilities :
- Respond to customer inquiries and resolve issues promptly via phone, email, or chat
- Maintain a positive, empathetic, and professional attitude toward customers at all times
- Identify and assess customers' needs, and provide appropriate solutions or alternatives
- Keep accurate records of customer interactions, transactions, comments, and complaints
Candidate Profile Required :
Proven customer support experience or experience as a client service representativeStrong phone contact handling skills and active listeningExcellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectively