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Customer Service Representative
1 Financehyderabad, telangana, in10 hours ago
Job descriptionExcellent written and verbal communication skills Collaborative and result oriented Structured approach of thinking and execution Strong sense of service orientation and solution driven approach
Responsibilities :
- Guiding members through their journey with 1 Finance from downloading the application to executing the personal finance advisory plan
- Educating members on our tools and features to enhance adoption and retention
- Attending to issues faced during the member lifecycle
- Support members via the in-app chat service, emails and over the phone throughout the member journey
- Resolve both routine and complex enquiries in a thorough and expeditious manner, escalating to appropriate teams and individuals as required
- Address member complaints in a compassionate and patient manner
- Strive to achieve high member satisfaction by going above and beyond and delivering a ‘WOW’ member experience every time
- Motivate and encourage members across the member journey to maximize member satisfaction
- Collaborating with the rest of the team on new member-centric initiative
- Proactively review the user journey, find and work upon areas of improvement
Skills :
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Customer Service Representative • hyderabad, telangana, in