Test Manager

1. POSITION DESCRIPTION

Position Title - Test Manager

Function - Testing and Decommissioning

Location - Bangalore & Pune, looking for immediate joiners.

2. JOB ENVIRONMENT

AXA Global Business Services is a subsidiary of AXA Group, one of the leading insurance brands in the world. We embody the essence of a diverse, global team, uniting talents from around the world to create a seamless, supportive network for all AXA entities. Our story is one of collaboration and growth, deeply rooted in our mission and vision, guiding every step we take.

Our Mission : Together with entities, we deliver advanced services and shape solutions that drive operational excellence.

In the heart of AXA, our role is multi-layered. From insurance operations to corporate functions, we leverage data, technology, and diverse capabilities to enhance our partners' performance in a streamlined, efficient manner.

Our Vision : Building on unique capabilities and expertise, our teams dare to open new doors for AXA.

We are not just about today; we are shaping tomorrow. Our vision is to continuously develop new skills and solutions, opening doors to fresh opportunities. This means committing to the highest service and quality levels, embracing continuous improvement, and fostering courage and boldness within our team.

For over 25 years, our operations have spanned across five delivery centres in India and Morocco, serving more than 35 AXA entities. Our 3,800+ strong workforce is the heartbeat of our organisation, moving forward in a culture of trust, empowerment, and care. Driven by our values, we are a cohesive global team, quick to adapt to market dynamics, united by the desire to excel.

Our Centres of Excellence (COEs) offer advanced services, shaping tailor-made solutions for our partners in the Tech, Security, Data, Insurance Ops and Corporate function Ops domain.

The AXAllence strategic plan for 2024-26 charts our future course, focusing on operational efficiency, employee retention and skill enhancement, and delivering unparalleled value to our partners. These pillars, supported by our vision and mission, are the foundation of our commitment to AXA.

In essence, while our heritage lies in delivering value in BPO services, our innovative spirit thrives in the IT domain, all in support of the overarching AXA Group strategy. At AXA Global Business Services, we are not just preparing for the future; we are actively creating it.

At AXA Global Business Services, the future is brimming with opportunities. Join us on this exciting journey! Together, we will continue to open new doors for AXA.

3. POSITION PURPOSE

The Test Manager / Test Program Manager will ensure test execution, ownership, management and drive across various partners for the said testing service offerings.

They are expected to demonstrate vital knowledge of processes, procedures, principles, and concepts related to functional and test automation with 40% reduction in testing time for critical business applications.

In addition to technical expertise, their deep understanding of the organization, competition, and industry is vital in aligning functional and test automation strategies with business goals to ensure a seamless integration of new features, resulting in a 10% increase in user engagement.

Their responsibility for building and managing a testing team comprising both permanent and contract test resources within their managerial scope requires thought leadership and an ability to lead a team through a complex testing phase, resulting in a successful product launch with zero critical defects reported by partners.

This role requires the ability to analyze complex testing scenarios, drive transformation, and innovate solutions such as leading the implementation of a new automated testing approach that significantly reduced post-release defects to 7%.

This role has a significant impact on the efficiency and effectiveness of ouAXA GBS’sr testing service offerings. For example, their leadership in implementing functional and test automation will result in a 10% increase in overall testing productivity.

Effective communication and collaboration within and outside the organization are crucial. For instance, their ability to build strong partnerships with development teams, resulting in a 10% reduction in time to market for new product features.

4. ROLES & RESPONSIBILITIES

• Strong project management skills with experience in insurance domain, and proven expertise in managing end-to-end deliveries,requirement gathering, release planning, effort tracking, design & development, testing and UAT support, production deployment and project maintenance activities
• Excellent experience in SDLC methodologies, Agile, SCRUM, SDLC / Waterfall
• Strong experience in overseeing Functional, Automation and Non-Functional testing from delivery point of view
• Proven ability to work creatively and analytically in a problem solving environment demonstrating team work, innovation and excellence
• Build and maintain relationship by engaging business owners / product owners to establish credibility, solve problem, build consensus and achieve objectives
• Must have a good understanding of financial reporting
• Planning and Executing the recruitment and onboarding of associates to build teams from scratch
• Manage program scope changes and other non-standard events throughout the life of the project
• Establishment and maintenance of organizational delivery excellence strategy, Preparing program / project strategy and Plan, Dev / Test environments availability, maintenance, and coordinate code deployment schedules
• Expertise in proactively refining delivery processes, enhancing business transparency, and fostering effective cross-departmental collaboration
• Strong experience in creating master agreement for project, scope of work documentation as well as amendments
• Strong collaboration with business partners to gather requirements and negotiations on efforts and budgeting
• Experience in creating release plan considering the requirements & risks and formulating mitigating plan
• Experience in coordinating and driving post production activities with business colleagues and IT stakeholders
• Enable team to embrace innovation and technological changes as required
• Manage and coordinate testing activities across multiple projects and locations
• Ensure that testing meets all quality standards and regulatory requirements
• Excellent communication and coordination across various stakeholder management along with experience in multi-vendor management

5. QUALIFICATIONS & EXPERIENCE REQUIRED

Experience