Site Reliability Engineer

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Essential Duties :

As a DevOps SRE Engineer, should have knowledge of SRE and ITIL Processes

3 to 6 years of software development experience

Have worked on Incidents and Change Release handling in Production Environment

Must be ready and available to work in shifts and Oncall during weekends

Contribute to Proactive Monitoring and Automation

Drive compliance and security efforts related to applications and tools

Develop and maintain installation and configuration procedures , and drive automation around these areas

Work towards advancing the DevOps discipline across the enterprise

Work with the team on manual support evaluation and provide recommendations on DevOps tooling and automation, wherever possible

Analytical and problem-solving skills to troubleshoot system problems

Other Duties :

Maintain and improve DevOps methodology and pipeline that support CI / CD for on-prem and cloud hosted solutions

Practical experience of Incident management, Change Management and Release Process

Troubleshoot and resolve Job failures within SLA

Work on security scans reports and try to fix vulnerabilities which are in scope

Should have experience of Application / s Migration from On-Prem to Cloud

Required Skill set :

Bachelor's Degree required in Computer Science or Engineering or equivalent certifications

Experience with any scripting language (PowerShell, Bash, Perl, Python, Ruby)

Should be well versed in Terraform

Hands On experience with any cloud platform

Practical experience on cloud tech stack - K8s (GKE), Cloud Run, Cloud Functions, Platform, Load Balancers and Firewalls

Understanding of Microsoft and Red Hat Linux server technologies (Active Directory, DNS, LDAP, IIS, basic administration and troubleshooting)

Well versed with SSL Certificate Management

Experience with file transfer protocols like FTP, FTPS, SFTP

Knowledge of file transmission security and best practice : encryption technology, key exchange, internet private circuit

Ability to bridge the gap between Development and Production Support team

Preferred Qualification :

Working experience and understanding of SRE practices and how to align that with a DevOps approach to CI / CD.

Windows Servers Monitoring and Automation experience

Security Management & Vulnerability Remediation

Multiple OS management experience, Windows, Linux

Experience working with Datadog Monitoring, and / or any monitoring tool experience

Good to have knowledge of Jenkins / Octopus / Cloud Run, Ansible

Knowledge of post deployment validation checks, manage cloud secrets, cloud connectivity hub, firewalls, proxies and security

GCP - Cloud Run, Functions, Load Balancers, Firewalls, Workflows, Monitoring and Cost Optimization

Tools & Technologies :

Good to have hands-on experience in below tools :

Service Manager, Incident / Change Management Tool

Monitoring Tools like Datadog, Logic Monitor, Thousand Eyes, Splunk

Cloud Platform, preferable GCP

CI / CD Configuration, Deployment and Management

JIRA, Jenkins / Octopus, Harness

Terraform, Ansible, GKE / Kubernetes

Experience on any Scripting language - PowerShell, Bash, Perl, Python, Ruby

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact .