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Customer Delight Executive

Customer Delight Executive

ConfidentialThane, Navi Mumbai, Mumbai
2 days ago
Job description

Job Title : Customer Delight Executive (voice / chat)

Location : Malad / Thane (Work from Office)

Salary : ₹17,000 – ₹40,000 per month

Process : International Voice Process (US / UK / Australian Shifts)

Shifts : Rotational Night Shifts (9-hour window)

  • US Shift : 5 : 30 PM – 9 : 30 AM
  • UK Shift : 10 : 30 PM – 4 : 30 AM
  • Australian Shift : 3 : 00 AM – 3 : 00 PM

Weekly Offs : 2 Rotational Weekly Offs

Experience Required : 6–12 months of International Voice Experience (Mandatory) OR freshers with good communication skills may apply.

Qualification : HSC / Graduate

Job Description

We are hiring for Customer Delight Executive for our International Voice Process based in Malad and Thane. The ideal candidate should have prior experience in international voice support and excellent communication skills.

Responsibilities

  • Handle inbound / outbound international calls (US / UK / Australia)
  • Resolve customer queries professionally and effectively
  • Maintain and update customer records accurately
  • Achieve performance targets (quality & productivity)
  • Escalate issues as per process requirements

    • Requirements

  • Excellent English communication skills (spoken & written)
  • Freshers with excellent communication skills.
  • Strong problem-solving ability and customer service attitude
  • Comfortable with rotational night shifts
  • Basic computer knowledge and CRM handling skills

    • Benefits

  • Attractive salary with night shift allowances
  • Performance-based incentives
  • Positive and growth-oriented work culture
  • Training and career development opportunities

    • To Apply : Send your CV to [HIDDEN TEXT]

    Or Call / WhatsApp : 73045 33683

    Immediate Joiners Preferred!

    Skills Required

    Customer Service, Customer Care, Customer Service Executive, Customer Retention, Cse, Communicationskills, Graduate, Hsc, Fresher, Inbound Process, Voice Process, Non Voice Process, Bpo, International Bpo, International Process, International Call Center

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    Customer Executive • Thane, Navi Mumbai, Mumbai