Sr. Director Customer Service & Mar Tech

This job is with eBay, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

At eBay, we're more than a global ecommerce leader - we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all.

The Company

eBay Inc. is a global ecommerce leader that connects over 134 million people around the world and builds communities to create economic opportunity for all. The company participates in190 markets around the world, and in 2024 enabled more than $75 billion of gross merchandise volume. eBay's Marketplace platforms, including its global properties and its off-platform businesses in Japan create one of the world's largest and most vibrant marketplaces for discovering great value and unique selection. eBay's payment business also powers tens of billions of dollars of online transactions while providing financial services such as seller lending, buyer and seller FX, and multiple payment solutions.

For more information about the Company and its global portfolio of online brands, visit www.ebayinc.com

eBay's strategic vision is to become the best global marketplace for enthusiast buyers and sellers. Looking for a purpose-driven company that puts the customer at the heart of everything A culture that encourages people to think big and be curious, to act with urgency and integrity and to be fearlessly inclusive That's who we are. If this sounds compelling, join eBay!

About The Team And The Role

The Customer Service & Marketing Technology (CSMT) team mission is to 'Enable customers and employees to succeed by unleashing cutting-edge technology that enhances engagement, streamlines operations, and elevates the overall experience - driving productivity, growth, and innovation across all touchpoints.' In this role you will lead the CSMT team in our new Global Capability Center in India. We are a team passionate about putting the customer (both internal and external) at the heart of everything we do.

For senior engineering leaders who thrive on technological innovation, solving critical business problems, and developing strong results-oriented teams, this is the perfect opportunity.

What You Will Accomplish

• Oversee design, development, test of complex, multi-tier software applications running in a distributed environment, and be able to make good tech decisions.
• Working with other engineers, managers, designers, product managers to develop innovative solutions that meet needs with respect to functionality, performance, scalability, and reliability while meeting realistic implementation schedules and adhering to development goals and principles
• Estimating engineering efforts, planning implementations and system changes.
• Define the process of release management and on-call responsibilities to ensure the high product quality.
• Developing industry and product technical expertise.
• Proactively participating in maintaining team standards and best practices
• Understanding the broader business context around their area and providing intelligent solutions.
• Capable of building up a full suite of tech teams, including hiring good talent, ramping up teams quickly, building good team culture, etc.

What You Will Bring

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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [HIDDEN TEXT]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

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Skills Required

Kubernetes, Cassandra, Java, Spring, Docker, Hbase, J2ee, Hadoop, Machine Learning, Spark, Big Data