TVS Emerald - Head - CRM

About :

1. Customer Database Management

2. Should have knowledge of the entire customer lifecycle from initiation to possession.

3. Create a hassle free and seamless experience for the customer with regards to on-boarding, registration, payments follow-up etc and also to deliver prompt and accurate service to the customer.

4. Prepare various NOCs, letters required for possession process.

5. Responsible for Handing Over of Apartments / Villas / Plots.

6. Plan customer delight / Customer Well being.

7. Customer Complaint Handling.

8. Responsible to enhance the NPS score by improving the customer 14 to 20 years of experience in Real Estate Customer Relations.

• Must have customer handling experience Any Graduates / PG's from reputed college with consistent performance in academics Strong interpersonal Skills, Excellent Communication Skills

(ref : iimjobs.com)