Technical Manager (Engines and Propulsion Solutions)

Key Results and Key Activities

I. Provide Technical Solutions and Support for projects to ensure Business revenue targets are met, ensure zero rework, zero delays and high Customer Delight on every job.

• Lead the technical pre-sales process, from initial customer enquiry through to project handover, ensuring solutions align with customer needs and the Neptunus philosophy of optimisation.
• Manage and mentor a team of technical leads and engineers, fostering excellence and establishing efficient workflows.
• Partner with Sales to win business, acting as the technical authority to build consensus and confidence with key customer stakeholders.
• Own the quality of all technical documentation (specifications, architecture, bills of material) to enable seamless project execution by the operations team.
• Provide expert escalation support to resolve complex technical challenges during site installation and commissioning.
• Oversee and supervise parts list prepared by Tech Leads to ensure that there are no errors, redundancies, obsolete part numbers, or inadequacies for the completion of the service job
• Coordinate with the Operations team to ensure that Goods Orders are ready for delivery at a suitable time, well in advance for dry dock / overhauls that are planned by the customer.

II. Drive Continual Improvement in Delivery to reduce time by ¼ to ½ day every site compared to the Bar Chart.

• Drive continuous improvement by analysing project close-outs to refine and standardise processes, documentation, and tools.
• Create, maintain and update a repository of all learnings from sites (mistakes, near misses, customer feedback, etc)
• Be accountable for implementing corrections and corrective actions on Non Conformities, Customer Complaints and Vendor Feedback
• Champion service innovation and team capability through targeted training and the adoption of new technologies.
• Develop and maintain all standard documentation (charts, lists, scopes) to ensure efficiency and scalability.
• Oversee data analysis and customer education based on IoT / remote monitoring to enhance service value and awareness.

Attributes that the Candidate Should Possess : - Must Have (M) / Nice to Have(N)

I. Knowledge (Functional and Non-Technical) :

• Strong Knowledge of internal combustion engine - operation, repair & maintenance, retrofits. 6-8 years of hands-on experience on medium-speed and high speed diesel engines - (M)
• Knowledge of working on computers / Excel / CRM / SAP and managing lists, and documentation.. Therefore, 2-3 years in a desk / back-office role is ideal- (M)
• Basic knowledge of automation, electrical and control systems to know how it influences engine operation - (N)
• Knowledge of propulsion systems - (N)

II. Skills (Functional and Non-Technical) :

• Good Communication in verbal and written English to be able to communicate information clearly and translate knowledge of diesel engines into a written work scope based on Customer requirements - (M)
• Attention to detail so that getting information, comparing lists, looking at manuals and translating information into a document is possible (M)

III. Behaviours / Mindsets (Technical and Non-Technical) :

• Mindset to dive deep into problems, find solutions and implement them. (M)
• Mindset of delivering outcomes daily - driven by timelines and challenging jobs. (M)
• Mindset of learning, continual improvement and delivering excellence (M)
• Interest in emerging technologies and trends in engineering, O&M and related industries.(N)