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International Networking Voice Process
ConfidentialChennai12 days ago
Job descriptionLooking for candidates with excellent communication skill for technical support Candidate should be flexible to work in US Shift (Rotational night shifts). Candidate should be excellent in English communication. Preferable candidates from Tamilnadu or Currently in Tamilnadu willing to work from Office . Any experience who are willing to work with technical process can also apply. Candidates with International Technical Voice experience is preferred. Networking Experience with International Voice is mandatory.
Essential Functions :
- Handle incoming calling process / complete tasks identified in cases received through CRM portal and assigned queues
- Triage incoming cases received by CRM. Prioritize & Assign by priority category, offer case acknowledgment & expectations to customer
- Provide application support by creating cases, conducting & documenting initial discovery, and escalating when necessary
- Adhere to established SLAs, and productivity / performance goals
- Provide world class Customer Support by delivering service.
Skills Required
English Fluency, Technical Support, International Voice, Networking
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International Voice • Chennai