Infrastructure Support Lead

Empowered By Innovation

Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group’s 170-year heritage of building sustainable communities.

Role : IT Infrastructure Lead

Location : Hyderabad

Experience : 8+ Years

Key Responsibilities :

• Team Management :

Oversee and direct a team of IT support technicians, ensuring smooth operations and efficient service delivery.

Manage and distribute the team's workload, prioritize tasks, and ensure timely resolution of support requests.

Provide technical guidance and support to team members, helping them troubleshoot issues and resolve problems effectively.

Train new team members on company policies, procedures, and technical skills, and provide ongoing support and development opportunities.

Monitor team performance, identify areas for improvement, and implement strategies to enhance efficiency and productivity.

Resolve conflicts within the team and between team members and other stakeholders, fostering a positive and collaborative work environment.

Communicate effectively with team members, management, and other stakeholders, keeping them informed of progress and addressing concerns.

Identify and implement process improvements to enhance efficiency, productivity, and user satisfaction.

Collaborate with the team to effectively diagnose and resolve technical issues, ensuring timely and accurate solutions.

Ensure the team adheres to company policies, procedures, and relevant industry standards.

Maintain accurate and up-to-date documentation of IT support processes and procedures.

Stay abreast of the latest technologies and trends in IT support, providing ongoing training and development for the team.

Skills and Qualifications :

Educational Qualification :

Certifications(Good to Have) :

Technical Skills :