SAP Basis Consultant

Technical Services Manager

Responsibilities –

Primary contact for the customer regarding technology discussions

Recognized as the escalation point for technical issues for the ECS customer landscape

Deep understanding of customer landscape and its interfaces

Understands the customer business, goals and challenges in order to suggest solutions / innovation

Advises customers on technical requirements, constraints and support in all sorts of technical situations (incl. IT critical situations) throughout their lifecycle within ECS

Primary technical point of contact for Client Delivery Manager (CDM)

Identifies and positions services that deliver value to the customer from the existing ECS portfolio

TSM will visit customer on-site for special situations (i.e., strategic customer’s kick-off meeting; renewal follow up; discovery workshops; etc.)

Supports customer’s Intelligent Enterprise transformation by acting as technical consultant (Ex : S4HANA conversion)

Works with CDM, PL, Account executive, CAS architects and ECS internal service delivery to derive the long-term account vision and executable service plans

Tasks –

Ensure customer satisfaction on technical delivery and support

Execute on ECS portfolio

Drive ECS innovation portfolio awareness and its implementation

Support with incident & service request management as needed

Coordinate impact and risk assessment for change management of planned activities

Supports the service plan review with the customer and CDM

Lead operational meetings with the customer, along with CDM

Customer specific guidance derived out of EWAs, RCAs, Technical Services and Monthly Service Reviews, providing an in depth review of the generated reports and action items follow up.

Plan and execute Capacity Management, Landscape Optimization and other value adding services

Focus on Problem Management to adopt countermeasures, preventing unexpected downtimes

Hands-on for critical activities

Identify and position offerings by SAP Enterprise Cloud Services that deliver value to the customer

Supports customer’s Intelligent Enterprise transformation by acting as technical consultant

Offer comprehensive knowledge on SAP S / 4HANA architecture, conversion, migration path, methodology and tools

Deep experience in technical planning, implementation, coordination, configuration, and integration of SAP solutions

Understand the SAP high availability or disaster recovery architecture, network, and virtual technologies (load-balancer, virtual machine)

Experience and knowledge in SAP NetWeaver Administration, migration and upgrades

Identify top issues, define service plan, and drive implementation of identified action items across customer landscapes

Understanding of various SAP cloud solutions and integration scenarios of SAP systems with SCP, Ariba, SuccessFactors etc. (good to have)

Design optimal SAP configuration to maximize system performance and availability

Kind Note : The selected candidate will be required to travel to the HCL Tech office(either Bangalore or Noida) to complete onboarding formalities and receive their laptop