Customer Success Associate

Role Overview

We are in search of proactive and communicative candidates who are passionate about our products and the clients we serve. The Customer Success Associate will act as a point of contact for our clients, responsible for managing and growing the company's relationships with them. By developing long-lasting, mutually beneficial connections, you will strive to find the products that best fit each client's individual needs.

Key Responsibilities

• Develop and maintain strong relationships with key clients.
• Act as the primary point of contact for assigned accounts, addressing issues or concerns and providing timely, effective solutions.
• Collaborate with sales, marketing, and product teams to develop account strategies that drive revenue growth and customer retention.
• Understand the client's business and industry to identify opportunities for growth.
• Ensure the timely resolution of client concerns and issues.
• Attend industry events, conferences, and networking opportunities to build relationships and promote our products and services.

In Your First Month

In Three Months

In Six Months

Requirements

CTC Offered : 4 lpa - 8 lpa

Benefits

Skills : communication,crm,b2b,customer success metrics,customer success management,customer success planning,customer,account management

Skills Required

B2b, Zoho, Microsoft Office, Crm