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Senior Service Delivery Manager [Urgent Search]

Senior Service Delivery Manager [Urgent Search]

Smart AnalyticaMumbai, Maharashtra, India
7 days ago
Job description

Senior Delivery Manager — Data & AI (Technical)

Location : Mumbai, India

Experience : 18+ years in IT Services, including 10+ years across Big Data, Cloud, and Analytics

Company : Smart Analytica https : / / smart-analytica.com

About Smart Analytica

Smart Analytica is a niche Data & AI company established in 2017. We specialize in modern data platforms at enterprise scale (single implementations up to ~30 PB) and have delivered successful projects across retail, finance, telecom, manufacturing, insurance, and capital markets. We lead large Big Data, Cloud, and Analytics programs with a super specialization in very large data platforms.

Role summary

Own end to end delivery of large, multi-stream Big Data, Cloud, and Analytics programs. Blend client engagement, technical delivery leadership, and data management expertise to meet scope, schedule, budget, and quality objectives.

What you’ll do

Client Engagement & Stakeholder Management

  • Serve as primary delivery contact for large clients; translate business goals into delivery plans and measurable outcomes.
  • Anticipate challenges, propose options, and align decisions with client expectations.
  • Provide crisp, timely status, risk, and variance reporting to client and internal leadership.
  • Manage revenue assurance and participate in account mining and growth.

Delivery Leadership

  • Lead end to end technical delivery across multiple concurrent data and analytics initiatives (solutioning, design, development, and release).
  • Build executable plans (scope, milestones, budgets), track progress, manage dependencies, and drive on time, on budget outcomes.
  • Proactively identify risks / issues and implement corrective actions to protect timelines and quality.
  • People leadership

  • Lead and mentor project leads, managers, data engineers, and analysts; ensure effective staffing and utilization across programs.
  • Foster a culture of collaboration, learning, and continuous improvement.
  • Technical & Delivery Excellence

  • Leverage strong data management experience to guide technical choices; remove blockers via hands on expertise or by orchestrating internal / external SMEs.
  • Institutionalize best practices for Agile delivery, quality assurance, and engineering hygiene.
  • Stay current with Big Data, Cloud, Analytics, and AI advancements; champion improvements that lift delivery efficiency and client satisfaction.
  • What you’ll bring

    Core experience

  • 18+ years in IT services with 10+ years focused on Big Data, Cloud, and Analytics across client servicing, data management, analytics, and AI.
  • Proven track record running large, complex, multistakeholder programs to completion.
  • Excellent leadership, communication, and stakeholder management skills; strong critical thinking and decision making under pressure.
  • Methods & tools

  • Working mastery of delivery frameworks and tooling (e.g., Agile / Scrum; PMP or equivalent).
  • Practical knowledge of one or more major clouds (GCP / Azure / AWS) and modern data platforms (e.g., Snowflake, Databricks) is highly advantageous.
  • Ability to translate business requirements into technical roadmaps and measurable KPIs.
  • Education & certifications

  • Bachelor's degree in computer science, IT, or related field.
  • Relevant certifications in Big Data, Cloud (GCP / Azure / AWS), Snowflake, Databricks, and / or Project Management preferred.
  • Why this role

    Best in Industry Compensation and Growth Prospects

    High impact ownership across marquee, data intensive programs; opportunity to shape delivery practices and mentor a high performing team while partnering closely with enterprise clients.

    How to Apply

    Share your resume / CV to hiring@smart-analytica with a title “SDM-Mumbai” and a brief note highlighting two largescale data platform deliveries you led and the business outcomes achieved.

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