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Product Implementation Consultant
Ishan Technologiesmaharashtra, maharashtra, in2 days ago
Job description5-6 years total experience in enterprise SaaS / CRM / CXM architecture. 5+ years specifically with Sprinklr (or similar platforms like Salesforce Service Cloud, Adobe Experience Cloud, Genesys, Hootsuite Enterprise, Zendesk, etc.). Prior experience leading large-scale, multi-module, multi-country implementations. Writing BRS / BRD, FRS. Solution Design Document (SDD). Integration Blueprint & Data Flow Architecture. Security & Compliance Design. Configuration Standards & Best Practices Guide. Module-wise Architecture Sign-off Checklists. Transition Playbook for Post-Go-Live Teams. 2+ Years of experience in implementation of SaaS products. Proven track record in leading complex implementation projects. Deep understanding of social media platforms (Facebook, Twitter / X, Instagram, LinkedIn, etc.). Strong understanding of social media ecosystems, brand reputation management, customer engagement. Strong leadership, mentoring, and client-facing communication skills. Direct experience in working with a social media management software is a plus. Ability to manage multiple complex projects in a fast-paced, dynamic environment. Strong time management skills including the ability to prioritize tasks and maintain accurate time tracking for billing purposes. English language business proficiency mandatory.
Job Title : Product Implementation Consultant
Employment : Full-Time
Job Description :
We are looking for a results-driven Implementation Consultant with hands-on expertise in SaaS configuration to join our team. This role is key to driving successful onboarding, configuration, and adoption of the Sprinklr platform for our clients across multiple industries.
- Lead end-to-end implementation of Sprinklr's CCaaS solutions for complex enterprise clients across diverse industries, ensuring scalability, performance, and long-term value.
- Define implementation strategy and solution architecture aligned with customer goals, industry standards, and best practices.
- Mentor and guide junior consultants, promoting excellence in configuration, client communication, and delivery methodologies.
- Own customer engagements as the primary senior point of contact, driving platform adoption, customer satisfaction, and solution alignment.
- Proactively identify potential risks, technical challenges, and optimization opportunities, implementing solutions that pre-empt issues and maximize client ROI.
- Conduct advanced health checks and audits for key customers; design remediation and enhancement plan to improve platform performance and adoption.
- Lead client discovery workshops, requirement gathering sessions, and strategic planning for roadmap alignment and value realization.
- Drive stakeholder alignment across product, engineering, and customer success teams to ensure seamless implementation and post-go-live support.
- Deliver expert-level consultation on Sprinklr capabilities, integrations, and CCaaS best practices.
- Establish trusted advisor relationships with customer champions and executive stakeholders.
- Technical Skills
- Strong expertise in Sprinklr platform architecture across multiple modules.
- Hands-on with APIs, Webhooks, Middleware (MuleSoft, Boomi, Informatica, Azure Integration Services, etc.).
- Deep understanding of enterprise CRM (Salesforce / MS Dynamics / Oracle CX) and Contact Center platforms (Genesys, Avaya, Amazon Connect).
Experience Level :
Deliverables :
Work Experience required :
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Implementation Consultant • maharashtra, maharashtra, in
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