AI / ML Engineer

Why this role

Chargebee’s GBT AI team builds internal AI agents and workflows that power smarter, faster operations across Finance, HR, Legal , Marketing, RevOps and GTM. We’re looking for an AI Engineer who can think end-to-end—understand the business process, design the right solution (not just an out-of-the-box tool), and ship robust agentic systems that deliver measurable impact.

What you’ll do

• Design, build, and ship AI agents that automate internal workflows (e.g., case triage, knowledge assistants, data reconciliation, summarization, entity extraction, task orchestration).
• Own the full lifecycle : problem framing, data / knowledge mapping, prototype → production, instrumentation, and iteration based on metrics.
• Integrate with the GBT Tech stack using APIs, webhooks, and internal services across our SaaS stack (ticketing / CRM / data warehouse).
• Engineer LLM prompts & tools (function calling, tools / toolkits, retrieval / RAG, multi-step planning) and select the right model for the job.
• Evaluate and harden solutions with offline tests, golden sets, guardrails, and observability; drive down hallucinations and failure modes.
• Document clearly and partner with stakeholders to align on success criteria, SLAs, and ongoing maintenance.
• (Nice-to-have ML) : apply ML where it adds value—basic classifiers / embeddings, light fine-tuning / adapters, feature work, and A / B evaluation.

What you’ll bring (must-haves)

2-6 years of professional software experience , including hands-on delivery of at least one AI agent or workflow in production or a serious pilot.

Nice to have

How we work

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