Senior Analyst - Application Support - SharePoint Specialist - Hyderabad

Summary

Position Summary

Senior Analyst – Application Support - SharePoint Specialist - Deloitte Support Services India Private Limited The candidate will leverage his / her 3 to 6 years of Application Support, customer service, technical writing experience with web-based applications to expedite the resolution of Application issues while focusing on improving the overall support and quality processes. Role Specific Responsibilities

• Second line support to Global Applications
• Addressing Global Applications related Incidents, Service Requests & Problem tickets
• Process application administrative requests
• Responsible for engaging and interacting with the Deloitte Global Applications support teams with a focus on expediting issues resolution
• Will escalate, coordinate and communicate regularly with the Deloitte program teams (BA, QA, Project Mgt., Deployment) to ensure subject matters experts are engaged to efficiently resolve issues
• Provide guidance to the Regional Support Centers
• Will be involved in application transition calls.
• Will liaison with Deloitte program teams to contrive & build scope, escalation matrix and other functional & operational documentation.
• Will actively participate in support / issues resolution conference calls with distributed team.
• Will direct full lifecycle of issues resolution from initiation of the issue to completion with prompt and courteous follow up to the initiators of the issues
• Will provide periodic issues and resolutions status reporting to identify trends and potential improvement opportunities
• Will leverage technical writing skills and experience in the documentation of process workarounds and will refine the Deloitte issues knowledgebase and frequently asked questions documents
• Coordinate trainings
• Create technical support documentation.
• Will require liaising with the vendor.

Education (degree) : Bachelor Degree or equivalent

Years of Experience : 3-6 years

Desired Skills And Experience Include

#EAG-TEchnology

#TechnologyFY26

Our purpose

Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU : The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU : The Leadership Center in India .

Benefits To Help You Thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and / or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code : 311918

Skills Required

Power Bi, Networking, M365, Sharepoint, Sql, Python