Network Support Engineer

About the company :

Avenue Code is the leading software consultancy focused on delivering end-to-end development solutions for digital transformation across every vertical. We’re privately held, profitable, and have been on a solid growth trajectory since day one. We care deeply about our clients, our partners, and our people. We prefer the word ‘partner’ over ‘vendor’, and our investment in professional relationships is a reflection of that philosophy. We pride ourselves on our technical acumen, our collaborative problem-solving ability, and the warm professionalism of our teams.

Avenue Code has been believing in and promoting plurality actions for over 10 years, understanding that recognizing differences and fostering a safe environment, employment opportunities, representation, and support are the best ways to promote an increasingly equitable culture.

About the opportunity :

Job Title : Network Support Engineer (Remote)

Overview :

We are seeking a mid-level Network Support Engineer to join our global operations team.

This remote contractor role will focus on supporting and maintaining a mixed Cisco and Meraki environment, ensuring network stability and compliance with PCI standards.

Responsibilities :

Provide operational support for network infrastructure, including firewalling, routing, and switching.

Monitor, troubleshoot, and resolve network incidents in a timely manner. Assist in maintaining PCI compliance across network systems. Perform configuration changes and maintenance tasks during off-hours or scheduled maintenance windows.

Participate in an on-call rotation (approximately one week per month).

Collaborate with global teams to ensure seamless 24 / 7 coverage.

Qualifications :

Proven experience with Cisco and / or Meraki network equipment.

Solid understanding of network fundamentals ( firewalls, routing, switching ).

Familiarity with PCI compliance requirements.

Strong troubleshooting and analytical skills.

Excellent communication and documentation abilities.

Availability for night shifts or on-call duties as required.

Avenue Code reinforces its commitment to privacy and to all the principles guaranteed by the most accurate global data protection laws, such as GDPR, LGPD, CCPA and CPRA. The Candidate data shared with Avenue Code will be kept confidential and will not be transmitted to disinterested third parties, nor will it be used for purposes other than the application for open positions. As a Consultancy company, Avenue Code may share your information with its clients and other Companies from the CompassUol Group to which Avenue Code’s consultants are allocated to perform its services.