HubSpot & Systems Support Manager

JOB TITLE : HubSpot & Systems Support Manager

POSITION REPORTS TO : Head of Business Growth & Operations

EMPLOYMENT BASIS : Permanent

LOCATION : Remote with travel (GMT+2 to GMT+5 : 30)

TIME COMMITMENT : Fulltime Position

ROLE DESCRIPTION

ATEC exists to decarbonise cooking for all households across the Global South with our patented IoT eCook stoves. 4 billion people across Asia & Africa still lack access to modern cooking - generating 1 gigaton of emissions, more than the global airline industry. ATEC’s patented IoT technology means usage data is converted into 100% data-verified carbon credits - a global first for the sector. ATEC is now expanding across Asia & Africa - working with last-mile distributors and net-zero partners to decarbonise cooking at scale.

The HubSpot & Systems Support Manager will be responsible for leading the continuous optimization of our HubSpot ecosystem - including configuration, set-up of business processes, account management and overall system management.

This role bridges strategy, process, and technology—ensuring that HubSpot effectively supports end-to-end revenue operations, from lead generation to customer retention and service after sales. The HubSpot & Systems Support Manager will combine analytical precision with systems thinking and the ability to align cross-functional teams around unified data, processes, and performance goals.

KEY RESPONSIBILITIES

1. System Strategy and Implementation

• Develop and execute a HubSpot strategy that aligns with the organization’s growth goals, ensuring seamless support for operations, sales, and customer success activities.
• Design a scalable CRM architecture within HubSpot to enable efficient data flow, campaign tracking, and customer lifecycle management.
• Define key metrics, dashboards, and data models that provide leadership with actionable insights for forecasting and performance management.
• Identify new opportunities to leverage automation, personalization, and segmentation to improve lead engagement and conversion.

2. Process Alignment

3. System Ownership and Oversight

Other duties as delegated by the Head of Business Growth & Operations

SELECTION CRITERIA

QUALIFICATIONS AND EXPERIENCE

PERSONAL ATTRIBUTES