Process Excellence Expert - OTC

AB InBev GCC was incorporated in 2014 as a strategic partner for Anheuser-Busch InBev. The center leverages the power of data and analytics to drive growth for critical business functions such as operations, finance, people, and technology. The teams are transforming Operations through Tech and Analytics.

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Job Description

Job Title : OTC Process Excellence Expert

Location : Bengaluru

Reporting to : OTC Process Excellence Lead

Purpose of the role

The OTC Process Excellence Expert is responsible for delivering actionable insights into the efficiency and condition of OTC (Order-to-Cash) processes. This role involves identifying and driving opportunities for business and process enhancements in OTC operations. As a Subject-Matter-Expert in a specific OTC domain, the expert supports risk and compliance, process improvement, and transformation through data analysis, while also ensuring knowledge retention in related areas.

Key tasks & accountabilities

Main Accountabilities :

Supports Actionable Oversight and Health-Check of KPIs and Processes :

Analyze key performance indicators (KPIs) to identify trends, outliers, and areas for improvement.

Provide insights into process health and efficiency to support decision-making.

Collaborate with stakeholders to develop action plans based on findings to optimize processes.

Design and create data models that support complex analysis and business process modeling.

Define roadmaps to fix broken processes or improve current processes to meet future expectations, in line with the Touchless Sales Order initiative.

Process Quality and Compliance Reviews :

Conduct monthly / quarterly reviews of OTC processes to assess quality and compliance with regulatory requirements and internal policies.

Identify areas of non-compliance and develop remediation plans to address gaps.

Implement monitoring mechanisms to sustain process quality and compliance over time.

Supports Knowledge Retention and Trainings :

Facilitate knowledge-sharing sessions and documentation efforts to retain institutional knowledge within the team.

Develop and deliver training programs to enhance the skills and capabilities of team members and stakeholders.

Proposing Functional Process Improvement Plans and Business Opportunities Based on Insights :

Identify opportunities for process optimization, automation, standardization opportunities, and efficiency gains through data analysis and benchmarking, under the guidance of his / her manager.

Collaborate with cross-functional teams to implement process enhancements and capitalize on business opportunities.

Perform and Create best in class processes, map “AS IS” to “TO BE” to enhance and improve processes.

Supports Improvement of OTC End-to-End KPIs (Touchless / Cycle Time) :

Own data quality in the Celonis dashboard.

Identify key opportunities for improvements and follow up on actions connected to process improvement with relevant stakeholders and teams.

Regularly report progress and improvements in monthly global / zonal governance forums.

Responsibilities, Requirements, Scope & Technical Skills :

Working knowledge and experience in OTC processes.

Project management skill is a must.

Green Belt, six sigma Experience is Preferred

Subject-Matter-Expert in one of the OTC sub-processes :

Credit & Risk Management

Pricing & Discount Management

Invoicing

Cash Applications

Collections and Short Payment

Discount & Deductions

Trade Investment & Bonus Management

Experience in data science and data modeling is an advantage.

Strong background in risk and control processes.

Functional Competencies :

Understanding of both finance and commercial processes, as well as risk and compliance principles.

Quick learner with strong analytical skills; able to tackle complex issues and drive improvements using different analytical tools and data models.

Stress-resistant with the ability to work on own initiative and prioritize workload effectively.

Ability to standardize processes and influence stakeholders.

Capable of implementing best practices.

Technical Skills :

Excellent skills in Excel, Word, and PowerPoint.

Proficient user of SAP Financial and Commercial modules.

Efficient usage of Power BI, Python, and other data analytics tools.

Green Belt Certified.

Education & Certifications :

University Degree – bachelor's degree in business studies, Finance, or Data Science.

Professional training or certification in a relevant business field, internal or external audit.

And above all of this, an undying love for beer!

We dream big to create future with more cheers