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Admissions & PR head

Admissions & PR head

HES Sharad Viharnew delhi, delhi, in
4 days ago
Job description

Role Overview

The Admissions & Parent Relations Head is a strategic leadership position, responsible for driving

enrollment growth, fostering parent partnerships, and ensuring exceptional front-office and parent

experiences at the school.

This individual will collaborate with cross-department teams to co-create and execute admissions strategy, oversee parent engagement, and enhance the school’s experience, while ensuring all compliance and data integrity standards are met.

Key Responsibilities

Admissions Strategy & Execution

  • Design and implement annual admissions plans aligned with school goals.
  • Lead the admissions team in conducting parent counseling sessions
  • Converting leads to successful enrollments.
  • Maintain accurate admissions databases and ensure timely compliance with regulatory requirements.
  • Organize parent orientation sessions for new admissions.

Parent Relationship Management

  • Serve as the first point of contact for all parent grievances and queries.
  • Efficiently categorize, escalate, and resolve issues across academic, co-scholastic, medical, transport,
  • books and uniform, canteen, safety, and logistics domains.

  • Counsel dissatisfied parents and handle transfer certificate (TC) requests, ensuring retention and
  • positive closure.

  • Implement and analyze parent satisfaction surveys; report insights to leadership for continuous
  • improvement.

    Front Desk & Team Operations

  • Develop (SOPs) for front desk staff responsibilities and conduct regular staff training.
  • Monitor arrival and dispersal processes to ensure student safety.
  • School Events & Cross-Department Coordination
  • Collaborate with all departments for smooth execution of school events, trips, zonal competitions,
  • academic visits, and guest greetings.

  • Coordinate logistics and hospitality arrangements for guests and students during events and
  • excursions.

    Profile Requirements

  • Graduate / Postgraduate, preferably in Education, Business, or equilivent or Minimum 1 / 2 years relevant
  • experience in educational administration, sales, or parent relations.

  • Strong interpersonal, problem-solving, and organizational skills.
  • Fluency in English and Hindi; knowledge of additional languages will be a plus.
  • Proficiency in MS Office, CRM software, and admissions platforms.
  • Salary Bracket : ₹5 LPA – ₹6.5 LPA (commensurate with experience & Journey)

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