Job Title : Execution Team Manager - Vanan Online Services
Experience Required : 5-7 years (Minimum 2 years in team leadership / management)
Optimized Job Post - Project Delivery & Vendor
Location : Remote
Relations Manager (Remote - India)
About the Role :
We are Vanan Online Services, Inc., a global leader in transcription, translation, captioning, and related services. Were looking for an experienced Project Delivery & Vendor Relations Manager to lead our vendor operations, manage project execution, and ensure the highest standards of quality and customer satisfaction.
This is a remote position open to candidates across India who are skilled in managing people, processes, and partnerships across global time zones.
What Youll Do :
Vendor & Resource Management :
- Manage and maintain relationships with vendors worldwide.
- Hire and onboard new vendors / resources to meet service demand.
- Keep vendor availability aligned with incoming project requirements.
- Negotiate and control vendor costs within budget.
- Evaluate the quality of work delivered by vendors to ensure we only work with the best for top-quality output.
Team & Project Operations :
Lead the production / project coordination team to ensure smooth and timely project delivery.Monitor performance, provide coaching, and give constructive feedback.Handle performance appraisals and manage attrition.Coordinate with clients (including US-based) to understand requirements and give updates.Manage escalations and resolve them promptly.Quality Management :
Oversee Quality Issues (QI) and Request-for-Changes (RFC) to prevent customer dissatisfaction or refunds.Identify recurring issues and implement solutions.Research & Process ImprovementKeep track of industry trends and client needs.Suggest process improvements to increase efficiency, quality, and client satisfaction.(ref : iimjobs.com)