Team Lead [Immediate Start]

Key Responsibilities :

• Organize regular team meetings to review and assess progress and provide updates as required
• Conduct skip level meetings to gauge team morale and bridge gaps as required
• Handle grievances raised within the team
• Leave and workflow management for the team & to manage Performance of the team
• Provide periodic performance feedback in one-on-one meetings
• Conduct Performance Appraisals
• Regularly interact with Stake holders to build a good working relationship that fosters smooth operations
• Liaise with Stake holders and team members for clarification in terms of process work and transitions
• Explore potential scope of business enhancement and create subsequent leads
• Monitor queue, Review, and verify reports created by AL / L
• Responsible for ensuring Service Level Agreements (SLAs) for the team are met
• Role to be considered as Individual contributor or People Manager basis business requirements

JOB SKILLS :