Chief Cloud Solutions Professional

Job Description

We are seeking a skilled Cloud Systems Administrator to join our team. This role is responsible for ensuring the technical support for our Oracle HCM and ERP clouds, associated external applications, and additional systems as relevant.

The ideal candidate will be responsible for supporting implementations, processes, configuration, data integrity / conversions, system security, maintenance, enhancements, process improvements, and projects to provide best-in-class internal service in meeting business goals and objectives.

Responsibilities

• In collaboration with Application Support Specialist(s), ensure accurate and timely maintenance of all production configurations, including oversight of adherence to the formal configuration maintenance procedure by BPOs and their delegates.
• Provide oversight of Oracle processes in the transaction console and scheduled processes.
• In collaboration with the Principal Applications Engineer, create processing and data reports to meet approved business requirements.
• Develop, assess, and maintain tailored security roles and Oracle Transactional Business Intelligence catalog access according to job titles and responsibilities. Additionally, assist Application Support Specialist(s) in conducting analyses to reduce the effect on Oracle license counts.
• Conduct data imports and exports to fulfill authorized business needs.
• Create and manage Oracle service requests (SRs) for high-level system issues / requests.
• Collaborate with IT Enterprise team to perform research to provide technical analysis, solution options, pros / cons, and recommendations for improvement for our HR, Finance, and Client Services teams.
• Collaborate with the IT Enterprises team, other Internal IT teams, Finance, and HR to evaluate, modify, and customize existing functionalities and new features and applications.
• Perform review of quarterly system upgrade assessments and other information for implementation of new features and impact to existing processes.
• Assess current system utilization to identify and recommend improvements, such as training, customization, enhancements, and tools to maximize value and efficiency of Oracle and related systems and leverage the return on technological capabilities.
• Provide guidance for the preparation of training materials, guides, online content, and documentation.
• Participate in user group meetings, as requested.
• Maintain knowledge of emerging trends and developments in ERP / HCM technology.
• Perform other relevant duties, as assigned.