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Mainframe Production Support Engineer
People Prime World WidePune11 days ago
Job descriptionProgramming & Tools : COBOL, JCL, VSAM, File-Aid, GDG, Easytrieve Database : DB2 Mainframe Environment : TSO / ISPF Scheduling Tools : OPC (IBM Tivoli Workload Scheduler) Change Management : Endevor Protocols : NDM (Connect : Direct), FTP / GFT Basic Knowledge : SQL, Unix, Confluence Strong understanding of ITIL processes (Incident, Change, Problem Management). Experience in working under tight SLAs in 24x7 production environments. Good analytical and problem-solving skills with attention to detail. Effective communication and documentation abilities. Experience with process automation and scripting is a plus.
Key Responsibilities :
- Provide Level 2 / 3 production support for mainframe applications and batch processes.
- Monitor and manage batch job execution, including resolution of job failures and delays.
- Troubleshoot and resolve issues related to COBOL programs, JCL scripts, DB2, and VSAM files.
- Utilize tools like File-Aid, Endevor, and OPC (Job Scheduling) for analysis, code management, and job control.
- Perform data fixes, job restarts, and reruns as required.
- Handle incident and change management processes using ITIL / ITSM tools.
- Work in coordination with development and infrastructure teams to resolve problems and deploy fixes.
- Document technical procedures, root cause analysis (RCA), and knowledge base articles.
- Perform impact analysis and validation before and after system changes.
- Engage in on-call support rotation as needed.
Mandatory Technical Skills :
Preferred Skills :
(ref : hirist.tech)
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Production Support Engineer • Pune