Italian Language Customer Advocate

Designation : Italian Language Specialist Customer Support Executive

Exp : 1-4 years of exp

Work Location : Gurgaon

This role would have Rotational Shifts and Rotational week offs.

We are seeking a passionate and experienced individual to join our Customer Service

team as a Customer Support Executive (Italian-Language speaking).

In this role, your primary goal will be to ensure exceptional customer satisfaction by

providing timely, professional, and effective support across multiple channels, including

email, social media, and phone.

Responsibilities

• Understanding the products and services provided by the company.
• Engage with customers to resolve inquiries, concerns, or complaints with
• empathy and efficiency.
• Attracts potential customers by answering product and service questions and
• suggesting information about other products and services.
• Maintain a professional tone and positive attitude in all customer interactions.
• Handling queries from international customers on call, Email & social media.
• Accurately document customer interactions and follow up as necessary.
• Offering exceptional customer service and satisfaction.
• Conducting timely follow-ups with customers to gather additional information or
• provide updates.
• Effectively negotiating terms and conditions to meet both customer needs and
• company objectives
• Collaborate with internal teams to resolve issues and improve the customer
• experience.
• Willingness to work flexible, rotational shifts aligned with US business hours

Requirements