Vendor Manager / Category Manager (06 / 10 / 2025)

We are seeking a proactive and relationship-driven Manager – Partner Relations & Execution to manage and grow our network of strategic partners. This role requires a blend of relationship management, operational oversight, and account servicing, ensuring partners are supported, satisfied, and aligned with our business objectives.

You will be responsible for overseeing partner onboarding, ensuring the accuracy of financial and contractual documentation, driving engagement through campaigns and activations, and coordinating cross-functional support to deliver exceptional partner experiences and campaign Success.

Key Responsibilities :

• Manage end-to-end partner lifecycle, including onboarding, documentation, deliverables, invoicing, and ongoing relationship management.
• Serve as the primary point of contact for all partner-related queries, communications, and escalations.
• Responsible for meeting strict deadlines related to publishing reports, sharing partner listings, and fulfilling time-sensitive requests.
• Conduct contract verification to ensure compliance with legal, financial, and operational terms before activation.
• Conduct quality checks by calling newly onboarded partners to verify onboarding experience, clarify details, and ensure they meet predefined standards and service-level expectations.
• Identify and escalate any inconsistencies, concerns, or red flags observed during partner calls
• Maintain records of all communication for audit and quality assurance purposes.
• Update and maintain the partner database, ensuring all records are accurate, complete, and up to date.
• Ensure that all reward terms and conditions (T&Cs) are accurately recorded, updated in real-time, easily accessible, and fully compliant with company policies.
• Prepare regular reports summarizing invoice status, payment history, and outstanding balances.
• Collaborate with finance and accounts teams to support smooth reconciliation processes.
• Ensure data integrity and update records promptly to reflect any changes or corrections.

Key Success Metrics / KPIs

Qualifications & Skills :