Customer Service SolutionVale • Republic Of India, IN
Customer Service Solution
Vale • Republic Of India, IN
5 days ago
Job descriptionWork as the technical focal point and external interface from Vale, with close and proactive interactions with Indian partners / steel mills. To directly interact with steel mills in India to understand steel plants raw material requirements and feedback internally. To have regular meetings with the steel mills and other stakeholders and make cooperation action plans with steel mills. Interact with consultants and research agencies in India to understand the domestic iron ore growth and future quality trends and the synergies for Vale ‘s product. Provide support to areas of technical marketing, Market Intel, Business Development areas on a need basis. Coordinate with internal stakeholders and external stakeholders for feasibility studies on the MoU’s initiated. Attend various technical conferences and represent Vale at various technical forums in India. Build collaborative and close relationships with various teams within Vale, to organize and coordinate all the internal work and resources to address client’s request within the given deadline. Travel at high frequency domestically or across the region. Up to 10 years of experience in integrated steel mill with a bachelor’s in metallurgical engineering or equivalent degree. Strong knowledge in iron ore with experience in any of the process in pelletisation, sintering, blast furnaces, DR shaft furnaces. High level of autonomy and independent problem-solving skills under complex situation Very organized and patient in handling the requested job both in detail or at macro level Strong team spirit, enjoy and promote collaboration across multiple areas and in a multi-cultural environment Speaking fluent English. Role is based in Mumbai
ROLE DESCRIPTION
- Build and maintain strong connection with clients, and understand real needs of different clients & partners, and apply different approaches and value propositions.
- Organizing, structuring and coordinating all related internal works from different areas, to address partners’ concerns and requests.
- Managing complex and different clients’ expectations and changing priorities.
- Handling highly sensitive information related to projects of Vale and partners / clients.
- Agility to manage constantly changing priorities from clients and Vale.
- Perseverance and resilience in handling challenging problems and tough questions from clients / Vale.
- Working under multi-task environment with pressures to meet deadlines and client expectations.
- Working with an international team of different time zones, and flexibility to travel in / across the region.
RESPONSIBILITIES
REQUIREMENTS
Create a job alert for this search
Customer Service • Republic Of India, IN
Related jobs
)
Customer Solutions Specialist
Neu Money • Republic Of India, IN
Customer Support Agent to serve as a champion for our customers.The customer support team handles customer inquiries regarding application questions, product questions / issues, payment questions, an...Show more
Last updated: 5 days ago • Promoted
Customer Solution Consultant / Customer Solution Consultant Sr
Confidential • India
Customer Solution Consultant / Customer Solution Consultant Sr leverages industry, technology, and business knowledge to lead conversations with our clients designed to identify business challenges...Show more
Last updated: 30+ days ago • Promoted
Customer Support Team Lead
RTLS Alliance • India, India
RTLS Alliance isn’t just another platform—it’s a movement to elevate the RTLS industry and connect the global ecosystem behind it.
As an early team member, you’ll be joining at a pivotal moment : .Hel...Show more
Last updated: 30+ days ago • Promoted
Customer Support Representative
Investment Banking & Private Equity Institute® (IBPEI) • India, India
Are you a customer-focused professional with excellent communication skills? We’re looking for a Customer Support Representative to join our team and provide exceptional service to our clients.If y...Show more
Last updated: 19 days ago • Promoted
Customer Support Team Lead
Everstylish • India
Everstylish is a fashion company based in Gurugram that brings the latest fashion of the best quality at affordable prices.
Everstylish aims to bring a smile to customers' faces with every package.T...Show more
Last updated: 20 days ago • Promoted
Azure Solution Architect ( Full-time at a Fortune 500 tech MNC)
HARP • India, India
Experience in hosting and configuring applications on.Azure Platform as a Service (PaaS).Expertise in application hosting, configuration, and optimization across various.
Azure App Service, Azure Fu...Show more
Last updated: 7 days ago • Promoted
Hubspot Solution Architect
Espire Infolabs • India, India
We Are Hiring : HubSpot Solutions Architect.Location : Remote (Australia shift timings).Valid Passport Required (8+ months validity) | No past visa rejections.
Are you a HubSpot expert ready to drive....Show more
Last updated: 7 days ago • Promoted
Senior Customer Solution Engineer
Zluri • India
Senior Customer Solution Engineer.Job Location : Whitefield, Bangalore.Reporting to : Director - Customer Solutions.Shift timings : US Timezone (4 PM - 1 AM IST).
Identity Governance and Administrat...Show more
Last updated: 15 days ago • Promoted
T24 Solution Consultant
Thakral One • Chennai, Republic Of India, IN
Product Specialists are the drivers of solution to the business problems, opportunities to automate a Business Process, offer solution to new product / services.
This person should also be wholly comm...Show more
Last updated: 30+ days ago • Promoted
Customer Solutions Expert
upGrad Rekrut • Republic Of India, IN
The role exists for effectively resolving customer queries or complaints - at the first instance - with excellent customer satisfaction scores and minimum handling time along with cross selling and...Show more
Last updated: 14 days ago • Promoted
US Mortgage- Customer support
Altisource • India, India
Willing to work in night shifts.Review and update construction documents in the system to ensure completeness and accuracy.
Maintain and update construction budget details while placing inspection o...Show more
Last updated: 25 days ago • Promoted
Customer Support
People Prime Worldwide • India
LTIMindtree is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies.Powered by m...Show more
Last updated: 20 days ago • Promoted
Customer Solutions Specialist
TP • Republic Of India, IN
The ideal candidate loves talking to people and proactively solving issues.You will be responsible for converting customers into passionate evangelists.
The role involves engaging with customers and...Show more
Last updated: 30+ days ago • Promoted
Customer Solutions Expert
Tata Consultancy Services • Republic Of India, IN
Inviting Hotel Management Graduates with min 9 months of Experience to make a careen In the Corporate.Or 10+2 with 18 months of Experience.
Good Facilitation Skills, Strong Verbal and written commun...Show more
Last updated: 7 days ago • Promoted
Solution Specialist I
Pine Labs • Republic Of India, IN
This is an Individual Contributor role reporting to the City Head.In your role, you'll be instrumental in advancing our mission by acquiring merchants and tailoring solutions to meet both their exp...Show more
Last updated: 18 days ago • Promoted
Customer Solutions Engineer
ORO Labs • Republic Of India, IN
Job Title : Technical Support Engineer.Experience Required : 5–8 Years.ORO Labs is an agentic procurement orchestration company on a mission to humanize the procurement experience.Founded in 2020 by ...Show more
Last updated: 4 days ago • Promoted
Customer Solutions Contributor
SM Record • Pune, Republic Of India, IN
SM Record is a pioneering global Digital Music Collection Company, supported by over 40+ labels and 200 sub-labels worldwide.
Built on the principles of Technology and Trust, we are dedicated to max...Show more
Last updated: 30+ days ago • Promoted
Customer Solutions Representative
Sakon • Pune, Republic Of India, IN
Associate / Senior Associate – Helpdesk.Manage tickets, track escalations, and ensure resolution within SLAs.Collaborate with cross-functional teams and telecom carriers for issue resolution.Delive...Show more
Last updated: 8 days ago • Promoted