Customer Service Specialist

Company Description

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Role Description

This is a full-time on-site role for a Customer Service Specialist, located in New Delhi. The Customer Service Specialist will handle day-to-day tasks such as addressing customer inquiries, resolving customer complaints, and ensuring customer satisfaction. The Specialist will also manage phone communication, maintain records of customer interactions, and provide feedback to improve the overall customer experience.

Qualifications

Proficiency in Customer Support and Customer Service

Skills in ensuring Customer Satisfaction and enhancing Customer Experience

Excellent Phone Etiquette and communication skills

Strong organizational and problem-solving abilities

Ability to work effectively in a fast-paced environment

Prior experience in a similar role is a plus

High school diploma or equivalent; Bachelor's degree preferred

Salary Upto 5 LPA + Incentives

Kindly forward your resume to Hr@Tripify.com .