Solution Specialist

Description :

Solution Specialists lead several of the pre-sales processes for qualified services opportunities. WWT’s Sales organization is responsible for creating and qualifying business opportunities. The Solution Specialist leads the Intake, Scoping, Service Design, and Contracting phases of the services lifecycle. Core responsibilities include creating high quality services statements of work, preparing project budgets and pricing, and teaming with internal and external partner service delivery organizations to thoroughly plan engagements for successful delivery.

Responsibilities :

• Perform discovery and requirements gathering. Engage WWT subject matter experts to assist in scoping.
• Determine how WWT will perform the services in scope. This may include preliminary timeline, resource planning, risk assessment, estimating and budgeting, preliminary proposal and preliminary SOW / contract development. Prepare detailed estimates and pricing models leveraging the technical IT expertise of engineers, architects, and project / program managers.
• Develop statements of work that are accurate, detailed, and meet client objectives while contractually protecting WWT from scope expansion and other risks. Present SOW and pricing to clients. Balance winning business with creating engagements that optimized for successful and profitable delivery.
• Based on client feedback revise scope, timeline, and fees if appliable.
• Review engagements prepared by other employees for compliance and quality control purposes. Follow detailed documentation on the process.
• Build and maintain strong relationships with WWT Sales and WWT Services stakeholders and other WWT departments and employees.
• Serve as the point of contact for the Services organization regarding assigned Sales opportunities.
• Support high-volume and low-complexity engagements independently.

Qualifications :