Central revenue managerSturmfrei Hospitality Pvt. Ltd • Gurgaon, Haryana, India

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Central revenue manager

Sturmfrei Hospitality Pvt. Ltd • Gurgaon, Haryana, India

5 days ago

Job description

Job Designation : Central Revenue Manager

Location : Gurugram, NCR

Responsibilities :

1. Central Reservations

To handle all room reservations over digital media (Telephonic, Whats App etc.) for the Company
To understand and pass on the Company’s accommodation policy on reservations and cancellations
To attend reservation enquiry calls and analyze market status to suggest necessary changes
To get feedback on customer stays after their checkouts
To lead the team of Central Reservation Executives and monitor their performance
To raise and close any concerns raised by the customers during their stay
To sell the Jungle Passes to prospective customers
To handle reservations of Villa & Hotel categories of the Company offerings
To handle any other business related to reservations as and when required

2. OTA Management

To assist in listing new properties on different OTAs

To handle external systems like channel manager, web booking engines, rate comparison tools, online

travel agents’ extranets etc

To conduct pricing analytics on regular basis for each business location and suggest price ranges

To perform competitive analysis for each location and suggest modifications in our listings

To provide suggestions for revenue generation and maximization

To co-ordinate with the channel manager, software vendors for any availability, rate or booking

integration issues

To assist work towards revenue maximization on every front

3. Central Operations

Conduct regular meetings with the property managers as a part of quality check

Monitor and maintain inventory management process and the execution of the same

Coordinate with other departments to maintain sync between all the members of a property

Monitor and guide the ground staff for regular check-ups on repair & maintenance issues

Implement the Company policies at the ground level to create a conducive work environment

Assist the HR department as and when required to resolve conflicts of the ground staff

Innovate and suggest new ideas and methods to improve the existing operational processes

Operate and guide other employees for Point-of-Sale (POS) system for F&B orders

To create daily MIS reports and submit them to the reporting manager

Qualifications & Desired Skills :

A bachelor's degree in hospitality management

Operational management experience

Ability to interpret and analyze consumer behavior

Fluency in computer operations, Microsoft Office suite (Outlook, Excel, Word, Power Point, etc.)

Tele-calling, tele sales experience

Strong communication & customer service

Proficiency in PMS & OTA platforms

Accuracy & attention to detail

Sales & upselling skills

Multitasking & time management

Problem-solving & coordination

Basic accounting & billing knowledge

Salary & Benefits : INR 35,000 to INR 40,000 p.m. + % incentives on reservations secured & Jungle Passes sold

Contact Person : Dipjyoti Brahma

Contact Number :

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Revenue Manager • Gurgaon, Haryana, India

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