IBM Sterling File Gateway / Consultant Specialist

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist .

In this role, you will :

Excellent knowledge in SFG partner onboarding / demising, partner certificate & key renewal.

Knowledge of Service Management (Change, Incident and Problem).

Good knowledge on JIRA and Confluence

Work in rotating shifts and basis to support the services.

Participate in POCs and other technical initiatives. Create / maintain knowledge base through documentation, KT sessions.

Share technical knowledge and skills with team members to build / uplift capabilities.

Brainstorm with team leaders and peers on emerging technology trends, constantly question, clarify from teams and ensure that critical technology issues are surfaced and considered.

Act as a buddy to the new joiners and colleagues to help them settle and take up work in the project and provide technical leadership to enhance their technical ability, guiding them for new processes and procedures, mentoring for competency preparations etc.

Promote / drive process improvement, automation to improve efficiencies and reduce toil.

Enterprise focus – building solutions with an emphasis on sustainability, supportability, stability and robustness including disaster recovery features.

Ability to work independently with minimal supervision and with sense of ownership and accountability.

Strong written, verbal, and interpersonal communication skill.

Requirements

To be successful in this role, you should meet the following requirements :

Windows). Exposure to Sterling Secure Proxy, Sterling External Authentication Server etc.

Excellent general knowledge of file transfer protocols ( sFTP, AS2, C : D, FTPS, HTTPS) and products.

Knowledge of cryptography / key management (SSL / TLS, SSH, PGP / GPG etc.) and data security

Ability to manage application support operations, resiliency and availability including monitoring of system health and performance.

Good analytical and troubleshooting skills including ability to recreate issues. Ability to manage self-workload, set and meet customer expectations. Strong organisational and time management skills. Able to identify and manage risks within line of business.

Excellent communication skills, both written and verbal

Strong sense of 'do the right thing' in relation to standards and governance

Flexible to work in rotating shifts and provide out of hours support on rotation basis to support the services.

Certifications (IBM or equivalent) would be an added advantage.