Team Leader

We are looking for a skilled Team Leader with 3 to 8 years of experience to lead our team in the BPO industry. The ideal candidate will have a strong background in Arabic language and excellent leadership skills.

Roles and Responsibility

• Manage and supervise a team of customer service representatives to ensure high-quality service delivery.
• Develop and implement effective training programs to enhance team performance and productivity.
• Monitor and analyze customer feedback to identify areas for improvement and implement changes.
• Collaborate with other teams to achieve business objectives and goals.
• Provide coaching and mentoring to team members to help them develop their skills and career.
• Ensure compliance with company policies and procedures.

Job Requirements