Customer Service Representative

Company Overview

NoBroker.com is Indias pioneering Proptech unicorn, facilitating brokerage-free property transactions. With a base in Bangalore and services spanning major Indian cities, the platform connects property stakeholders, fostering direct interactions and information transparency. Founded by IIT and IIM alumni, NoBroker.com serves millions monthly and has secured significant investment, marking its commitment to revolutionizing real estate dealings.

Job Overview

Join NoBroker.com as a Customer Service Representative located in Bangalore. This full-time position is ideal for freshers eager to immerse themselves in the real estate sector. You will be responsible for leveraging your skills in communication and customer interaction to enhance the user experience, assisting clients in navigating property transactions seamlessly.

Qualifications and Skills

• Communication skills (Mandatory skill) : Exceptional verbal and written communication abilities to engage effectively with clients.
• Conflict resolution (Mandatory skill) : Ability to mediate and resolve disagreements or misunderstandings between parties.
• Product knowledge (Mandatory skill) : Comprehensive understanding of NoBroker.com's services to provide accurate information to clients.
• Decision-making : Capability to make sound decisions autonomously when handling customer inquiries or emergencies.

Location : Kaikondrahalli, Bengaluru (Bangalore)

Position Type : Full-time

Salary Range : Up to 2.5 LPA to 4 LPA (inclusive of variable components & based on current

relevant experience)

About Us

Indias first Proptech unicorn, NoBroker.com is a disruptive brokerage-free property search portal that

connects house / property owners & tenants / buyers directly by eliminating the middleman. The brainchild

of Amit, Akhil and Saurabh, who are alumni from IIT Bombay, IIT Kanpur & IIM Ahmedabad respectively

in the year 2014, NoBroker.com came to life because all of them believed that paying hefty brokerage

cannot be the only option to find a new home. Changing the real-estate game since its inception in 2014,

NoBroker.com has now created the worlds largest customer-to-customer real estate ecosystem

serving >

1 crore customers. NoBroker.com adds 5 lakh customers on a monthly basis and witnesses 20

lakh customer connections every month. It closes over 55,000 transactions every month saving INR 1200

crore of brokerage in a year. In its most recent funding round, NoBroker.com has raised USD 210 million

and has turned into a unicorn valued at a >

USD 1 billion. NoBroker is headquartered in Bengaluru

(Bangalore) with a team of 4000+ employees. Apart from Bengaluru (Bangalore) we serve key cities

including Mumbai, Hyderabad, Pune, Chennai, Delhi & NCR.

Perks & Value Proposition :

Employee health insurance of Rs 1 lakh per year. The company pays premium.

Employees get free lunch and snacks.

Employees are promoted every 6 months. Outstanding performers get promoted every quarter.

Monthly reward and recognition to outstanding performers.

Accelerated growth of employees and can become Assistant Manager in as early as 2 years.

Regular team parties and Annual Day outing for all employees.

Educational & Skill-Set Qualifiers :

Education - Graduation / HSC qualified.

Excellent verbal and written communication skills.

Good Interpersonal skills, numerical and analytical ability.

Decision making skills.

Languages - English & Hindi mandatory, Kannada / Tamil / Marathi preferred, proficient in MS

Office (Excel, Word).

Should be flexible for day shift- (9-hour of login between 8 AM - 10 PM).

Comfortable with working 6 days a week and the week off will be on weekday.

Job Title : Customer Service Executive

Job Description : This position reports to the and interfaces with company

managers and end customers.

Specific Responsibilities

Handle inbound calling for customer service.

Identify and assess customers needs to achieve satisfaction.

Build sustainable relationships and trust with customer accounts through open and interactive

communication.

Provide accurate, valid, and complete information by using the right methods / tools.

Handle customer complaints, provide appropriate solutions and alternatives within the time limits

Conduct follow-ups to ensure complete resolution of issues.

Keep records of customer interactions, process customer accounts.

Follow communication procedures, guidelines, and policies.

Take the extra mile to engage customers.

Roles and Responsibilities