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Customer Delight Manager / EA
ConfidentialGurgaon / Gurugram30+ days ago
Job descriptionExp in customer service & cross-functional coordination roles Proficient in MS Office & CRM / Customer Support tools Knowledge of escalation tools & processes Conflict resolution & negotiation abilities
Job description
- Liaise with all internal departments (Finance, Sales, Service, SCM) to resolve issues.
- Act as the first point of contact for escalations from any branch or department.
- Maintain, update, and communicate the escalation matrix across the organization.
Required Candidate profile
Skills Required
Sales, Ms Office, Finance, Crm
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Manager • Gurgaon / Gurugram