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Senior Customer Liaison

beBeeCustomerAlappuzha, Kerala, India

1 day ago

Job description

Job Description

About Us :

We are a leader in subscription research, advisory and strategy consulting services for senior business and IT executives, technology and software vendors and business / IT services providers. Our mission is to help our clients make better business decisions and create new business value through trusted and objective insights into the key market trends and emerging technologies driving real change.

Role Overview :

The Client Relations Executive will be responsible for providing personalized customer service and support to both information technology outsourcing (ITO) & business process outsourcing (BPO) and telecommunications network service providers through our Research practice.

This role has a formalized career path developed by our Research Executive Leadership team allowing a Client Relations Executive to pursue specific areas of subject matter expertise.

The candidate will be required to have knowledge of our Research's products including our Momentum services.

Key Responsibilities :

Manage interaction with our existing clients (IT, BPO and Network service providers)
Liaison between provider and our Advisory community
Consultatively work with clients to ensure they see value out of their relationship with us
Drive and manage monthly / quarterly targets of usage of services per client assigned

Skills and Qualifications :

A minimum of 3-4 years' experience in Client relationship and account management

Time management skills - The ability to juggle multiple projects with aggressive deadlines

Stakeholder Management - The ability to proactively troubleshoot client issues and work the client to resolve their issues in a satisfactory manner

Adaptive and Collaborative - The ability to work a flexible schedule collaborating with US and European and APAC regions

Cross Functional Teamwork - Exceptional cross-group collaboration skills with proven track record of breaking down silos and working with others to maximize impact

Communication - Excellent written and verbal communication is a must

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Liaison • Alappuzha, Kerala, India