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ServiceNow ITSM Developer

SMARTWORK IT SERVICESDelhi, IN

30+ days ago

Job description

Job title : ServiceNow ITSM Developer.

Experience : 6 to 10 years.

Employment type : Contract.

Duration : 6 months.

Location : Chennai, Bengaluru, Hyderabad, Pune, Mumbai, Delhi, Kolkata.

Job Summary :

We are seeking a highly skilled and experienced ServiceNow ITSM Developer to lead the design, development, and support of ServiceNow ITSM modules and integrations.

This role involves hands-on configuration, custom application development, service portal customization, and leading a development team in a fast-paced, SLA-driven environment.

Key Responsibilities :

Design, configure, and develop ITSM modules including :

Incident, Problem, Change, CMDB, SLM / SLA, Request, Knowledge, Service Catalog.
Now Mobile, Mobile Agent, Virtual Agent, Performance Analytics, Surveys & Assessments.
Predictive Intelligence and custom applications.
Build and customize ServiceNow Service Portals and user experiences.
Lead the ITSM Pro instance configuration and development, handling both major releases and routine enhancements.
Manage integration of third-party tools via REST / SOAP web services and IntegrationHub.
Provide solution leadership and team management, ensuring timely and SLA-compliant delivery of incidents, requests, and sprint deliverables.
Plan and execute automation and innovation initiatives in ITSM modules.
Conduct system architecture assessments, define specifications, and evaluate hardware / software compatibility.
Drive zero SLA failure by managing and prioritizing incidents, change requests, and bug fixes effectively.
Perform sprint planning, daily stand-ups, client demos, and requirement-gathering workshops.
Ensure high-quality delivery through effective code reviews, documentation, and stakeholder communication.

Required Skills :

Minimum 6+ years of ServiceNow ITSM experience.

Proven experience in :

ITIL-based Service Management, Agile / DevOps environments.

JavaScript, HTML / CSS, Ajax, and ServiceNow scripting (Business Rules, Client Scripts, UI Policies, etc.

Custom application development on ServiceNow.

REST / SOAP-based integrations and ServiceNow APIs.

CMDB design and management.

Service Portal customization.

Strong problem-solving and decision-making skills with the ability to lead complex development projects.

Experience working with globally distributed teams and managing virtual delivery across disciplines.

Excellent communication, stakeholder management, and documentation skills.

Preferred Certifications :

ServiceNow Certified System Administrator (CSA).

ServiceNow Certified Application Developer (CAD).

ServiceNow Certified Implementation Specialist ITSM (CIS-ITSM).

ITIL v3 / v4 Foundation Certification.

(ref : hirist.tech)

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