Software Engineer II - Backend | AI Team

Description

About the Team :

You will be a part of the AI team, which is responsible for developing AI features at Helpshift. The AI team has built product features like AI Agents, Intent Detection, AI-Powered Answers, Agent Co-Pilot features, etc., by building our own ML models and leveraging Generative AI. The team consists of Full Stack Developers, ML Engineers, and Data Scientists.

Description :

• . Work collaboratively with cross-functional teams to develop new features that enhance our product offerings and impact thousands of customer service representatives globally.
• . Write scalable, maintainable, and clean code to meet performance and architectural standards.
• . Ensure the technical feasibility of UI / UX designs, collaborating with designers to bring pixel-perfect designs to life.
• . Create reusable code and libraries to optimize development efficiency and ensure code consistency.
• . Optimize frontend and backend applications for maximum speed and scalability, continuously monitoring and improving performance.
• . Identify bottlenecks, bugs, and performance issues, and proactively address them to ensure a seamless user experience.

Maintain code quality, organization, and test coverage, promoting best practices and code review.

Requirements : Must Have :

Knowledge of POSIX-compliant Operating Systems (we develop on macOS and deploy on GNU / Linux).

Nice to Have :

Benefits :

Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status

Privacy Notice

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Skills Required

Postgresql, Es6, Kafka, Css3, Redis, Git, Javascript, Html5, Elasticsearch, Reactjs, Mongodb, Restful Apis