Analyst, Info Sys 4

Analyst, Info Sys 4

KLA is seeking a Senior Unified Communications (UC) Engineer to join our IT group. This pivotal role involves designing, implementing, and managing enterprise-wide communication systems across a global organization, with a strong emphasis on Zoom Telephone services, Microsoft Teams telephony, AV Zoom Rooms, and advanced SBC / contact center management.

Key Responsibilities

• Manage and optimize Zoom telephony infrastructure , including contact centers, ensuring seamless voice and messaging services.
• Deploy and maintain AudioCodes SBCs and OVOC servers , ensuring system reliability and compliance.
• Administer and manage OVOC server licenses for global operations.
• Design, implement, and manage Microsoft Teams phone systems in a fully cloud-based model, ensuring seamless integration with global telephony services and compliance with regional regulations.
• Oversee SIP trunking, call routing, and emergency calling configurations.
• Design, deploy, and manage AV Zoom Rooms , ensuring an optimal user experience.
• Collaborate with vendors to implement solutions that meet organizational AV requirements.
• Provide ongoing support for AV systems , including firmware updates and troubleshooting.
• Ensure tight integration between UC platforms (Zoom, MS Teams) with O365, Active Directory, and other IT systems.
• Continuously monitor and enhance the performance, reliability, and scalability of UC infrastructure.
• Stay ahead of UC technology trends to identify opportunities for improvement.
• Provide strategic input to roadmap planning , focusing on scalability and global UC solutions.
• Maintain comprehensive documentation for UC systems, including design, configuration, and operational procedures.
• Ensure adherence to global security, compliance, and privacy standards.

Skills

Qualifications

Skills Required

Sip Trunking, Call Routing, Network Protocols, Problem-solving, Troubleshooting