Associate Manager - Customer Success

About The Role

As an Associate Manager - Customer Success, you are someone who comes with 2-3 years of Account Management / Business Development / problem solving / hustling experience in a high growth internet start up / technology company.

As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.

About The Role

Core Responsibilities

Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.

Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.

Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.

Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.

Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.

Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.

Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.

Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.

Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.

Required skills & experience

2-3 years of experience in the internet / technology indus try (mandatory)

B.E / B.Tech (IT / CSE / ECE) along with an MBA degree (highly preferred)

Excellent relationship-building skills with the ability to establish trust, foster positive business relationships and credibility with clients.

Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.

Accountability and personal organisationare essential

Experience in managing a diverse group and training each according to company standards

Strong problem-solving and analytical skills with a focus on results and driving revenue growth.

Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.

Self-motivated and proactive mindset with the ability to work independently and as part of a team.

Experience in the tech industry or a related field is highly desirable.