AWS Cloud Architect

The Cloud Architect is a key element within the Rackspace support infrastructure and is expected to provide department, company and industry management and implementation into solutions. The Architect is expected to take initiative and advise on potential pitfalls that may encounter on large scale multi-platform infrastructure across all customers. Addresses specific customer needs through leveraging new and existing feature sets, products, and technologies. Evaluates, documents solutions and trains Cloud Engineering and support staff to ensure supportability of customer environments. Serves as the last stop in the Rackspace support group for technical escalation and issue resolution of the most complex problems. Architects own escalations to ensure resolution and are leveraged as a Subject Matter Expert for input on new product selection and implementation into the support structure. The Architect will also partner with vendors to analyze escalated requests for assistance, using this data to identify training opportunities that elevate the level of technical expertise and drive positive customer outcomes. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.

Career Level Summary

• Recognized as an expert within the company and requires in-depth and / or breadth of expertise in own job discipline and broad knowledge of other job disciplines within the organization function
• Solves unique problems that have a broad impact on the business
• Contributes to the development of organizational sub-function strategy
• Progression to this level is typically restricted on the basis of business requirements

Critical Competencies

Key Responsibilities

Knowledge

Education

Certifications