Sr Team Lead, Salary upto 12 L / A, Call Apoorva 9986600010

Designation : Sr

Team Leader, Operations

Should be Team lead in International Voice BPO Mandatory

Graduation Mandatory

Should be flexible with Night Shifts

Role and Key Responsibilities

Responsible for the day-to-day supervision of a group of Game Changers including work and attendance monitoring in accordance with organization policy and applicable legal requirements

Regularly impart effective coaching to team members, enabling consistent high-performance delivery monthly

Identify performance related issues, develop an action plan for improvement and implement corrective action

Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations

Communicate expectations to employees and provide timely updates

Conduct Team Meetings to ensure expedient communication of relevant information. Schedule and organize team activities

Stay current on internal work processes, policies and procedures. Attend required manager development training

Exercise independent judgment and discretion in the performance of the said main function to implement management policies

Support and manage the program together with other Team Leaders and Managers

Provide input for selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organizations policies and applicable legal requirements

Manage team members on a regular basis and write and deliver performance appraisal.

Key Skills & knowledge :

Graduation in related field with one to three years of relevant experience preferred

Highly motivated individuals with skills to develop and coach team members to achieve performance expectations

Work well under pressure and follow through on items to completion

Strong communication skills, both written and verbal

Ability to lead team members, multi-tasking, prioritization, and meeting timelines of deliverables

Ability to mentor, coach and provide direction to team members

Willingness to work in a flexible schedule

Call Hr to schedule your interview Apoorva 9986600010