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Operations Manager

Operations Manager

NICMARajmer, India
14 hours ago
Job description

Job Title : Operations Manager : NICMAR Online

Function : Operations

Location : Mumbai

Reports to position : New Initiatives – Growth - Head

Team Management Role : Yes

Job Purpose

  • Own the end-to-end delivery of online programs : onboarding, scheduling, faculty coordination & learner support journey.
  • Ensure high-quality, seamless experiences for every learner.

Job Outline

  • Design and optimize SOPs across delivery, engagement, feedback, and career support.
  • Automate and scale systems using tech-driven workflows.
  • Design and optimize SOPs across delivery, engagement, feedback, and career support.
  • Lead cross-functional teams : program managers, academic coordinators, and career advisors as we grow.
  • Build a high-performance, learner-centric culture.
  • Collaborate with placement teams to align learning outcomes with real hiring needs.
  • Enable internships, capstones, and direct hiring pipelines.
  • Work cross-functionally to ensure alignment between analytics insights, business objectives, and marketing execution.

    • Job Specification

    Knowledge / Education :

  • Bachelor’s degree in marketing, business analytics, statistics, or related field. A Master’s degree or certification in analytics is preferred.

    • Specific Skills :

  • Track learner progress, satisfaction, and placement metrics.
  • Drive continuous improvements with actionable insights.

    • Desirable Experience :

  • 3–8 years in ops or program management (preferably in edtech or University).
  • Comfort with tools & automation.
  • Team leadership experience and a sharp eye for execution.
  • A passion for learner success and industry relevance.

    • Job Interface / Relationships

    Internal :

  • Program Managers – Daily coordination on schedules, cohort tracking, and learner issues.
  • Academic Coordinators – For session delivery, faculty calendars, and academic content alignment.
  • Career Services Team – To sync program outcomes with placement drives, internships, and employer requirements.
  • Technology Team – For LMS, CRM, automation tools, and tech support resolution.
  • Admissions & Marketing – For learner onboarding readiness and cohort communication timelines.

    • External :

  • Industry Partners & Employers – Coordinating projects, placements, hiring opportunities, and guest sessions.
  • EdTech Vendors / Tool Providers – For operational tools, integration support, and system improvements.

    • Key Result Area

    Key Performance Indicator (KPI) Measure Weightage :

  • Program delivery timelines adherence : ≥ 95%
  • Placement rate within 3 months of program end : ≥ 75%
  • Onboarding satisfaction score (learner / faculty) : ≥ 4.5 / 5
  • Average response / resolution time for learner queries : ≤ 24 hours
  • Team performance review scores : ≥ 4 / 5
  • Internal stakeholder satisfaction score : ≥ 90%
  • Capstone projects / internships activated per quarter : ≥ 3
  • Employer satisfaction score with program alignment : ≥ 4.5 / 5
  • New hiring partnerships created : ≥ 2 per quarter
  • Operational error / issue rate : ≤ 3% per cohort

    • Any Other Significant Input

  • Faculty Performance Feedback Loop – Implement structured evaluations for faculty.
  • Scalability Planning – SOPs and workflows for multi-cohort expansion.
  • Cohort Health Monitoring – Track engagement, drop-off risks, and intervention needs.
  • Risk Management Playbook – Anticipate and mitigate delivery or staffing issues.
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    Operation Manager • ajmer, India