No longer accepting applications
City Operations Manager, Bangalore
LiciousKottayam, IN10 hours ago
Job descriptionLead, mentor, and manage a large team of hub managers, delivery executives, and support staff. Conduct regular performance reviews, provide feedback, and identify training needs. Foster a positive and collaborative work environment that encourages teamwork and high performance. Ensure a customer-centric approach in all operational activities. Analyze customer feedback and data to identify areas for improvement and implement changes to enhance CX. Resolve customer escalations and issues promptly and effectively. Ensure strict adherence to Service Level Agreements (SLAs) and service standards. Monitor delivery times, order accuracy, and other relevant metrics to ensure targets are met. Develop and implement processes to improve SLA performance and service quality. Understand and analyze business metrics, including costs, revenue, and profitability. Identify opportunities for cost optimization and efficiency improvements. Stay updated with industry trends and best practices in e-commerce, D2C, Q-commerce, and food aggregators. Identify and implement process improvements to streamline operations, reduce waste, and increase efficiency. Utilize data analysis and problem-solving skills to identify bottlenecks and implement solutions. Collaborate with other departments, including supply chain, technology, and customer support, to ensure seamless operations. Build and maintain strong relationships with vendors, partners, and other stakeholders Bachelor’s degree in Business Administration, Operations Management, or a related field. MBA is preferred. Minimum of 3+ years of experience in operations management, with a focus on last-mile delivery or e-commerce logistics. Proven experience in leading and managing large teams. Strong understanding of e-commerce, D2C, Q-commerce, and food aggregator business models. Strong customer orientation and understanding of CX principles. Proficiency in using technology and data analysis tools.
About the job
We are Licious and we are a Bengaluru based meat and seafood company founded in 2015 by Abhay Hanjura and Vivek Gupta, our founders, foodies and friends. We pride ourselves on being India’s most successful D2C food-tech brand operating in 20 cities across the country delighting over 32 lac customers with our de-licious fresh meat and seafood!
Think you have what it takes to be the magic ingredient in the recipe that is Licious? Read on…
What makes the role meaty?
Operational Leadership :
- Oversee day-to-day operations of multiple Last Mile Hubs in Bangalore, ensuring smooth and efficient order processing, fulfillment, and delivery.
- Develop and implement operational strategies to optimize performance, reduce costs, and improve service levels.
- Monitor key performance indicators (KPIs) and take corrective actions to address any deviations.
Team Management :
Customer Experience (CX) Focus :
SLA and Service Standard Adherence :
Business Acumen :
Process Improvement :
Stakeholder Management :
We hope that you..
Create a job alert for this search
Operation Manager • Kottayam, IN
Related jobs
![Sell-Side Manager [T500-20181]](https://cdn-logos.talent.com/v1/logo/image?feedcode=clickcast-appcast-li-in-cpc&company_name=Talent500)
)
- Promoted
Operations Manager
MAHTOKochi, IN MAHTO is a platform that connects contractors and homeowners with skilled blue-collar workers, primarily from the home building industry, and makes it easier for homeowners to find and hire constru...Show moreLast updated: 1 day ago
- Promoted
- New!
Operations Manager
EchoAlappuzha, IN We help world-class founders share their story on curated podcasts — and we’re quietly building the full-stack growth engine for founders and venture funds.
Someone who can bring clarity, structure,...Show moreLast updated: 4 hours ago
- Promoted
Operations Manager
theprintspaceAlappuzha, IN We are seeking a dynamic candidate with experience in industries such as logistics, manufacturing, or e-commerce.Theprintspace is a global leader in social commerce for the art community.We provide...Show moreLast updated: 2 days ago
- Promoted
Assistant Manager - B2B Sales (North India)
Creykid Toys & Games Pvt LtdKottayam, IN Assistant Manager – B2B Sales (North India).Delhi NCR (covering Delhi, Haryana, Punjab & Uttar Pradesh).Assistant Manager – B2B Sales (North India).
Build and manage partnerships with.Conduct demos,...Show moreLast updated: 2 days ago
- Promoted
Ad Operations (Programmatic)
Manhattan Communications India Pvt. LtdAlappuzha, IN Major in Computer Science (mandatory).Drive end‑to‑end, performance‑led programmatic campaigns across Display, Video, Native, and CTV.
Manage large‑scale buys on DV360 and The Trade Desk (TTD); opti...Show moreLast updated: 9 days ago
- Promoted
Director of Operations
Flexi PitchesKottayam, IN Director of Operations – Flexi Pitches.Flexi Pitches is India’s first curated platform connecting Top 1% Leaders, investors, and founders through Demo Nights and Awards.
It’s where conversations tur...Show moreLast updated: 4 days ago
- Promoted
Senior Operations Specialist (Home Services)
InstaServiceKottayam, IN Job Title : Senior Operations Specialist.InstaService is a fast-growing on-demand home services platform, offering professional.
California, Texas, Florida, and 23 other states.We are on a mission to...Show moreLast updated: 9 days ago
- Promoted
Zonal Manager
MakeMyTripKottayam, IN The Hotels business at MakeMyTrip is one of the largest and fastest-growing verticals within the organization, driving exceptional travel experiences for millions of customers every year.With a str...Show moreLast updated: 2 days ago
- Promoted
In-Building Solutions DAS Construction Manager
MobileComm Professionals, IncKottayam, IN The Construction Manager executes job plans by coordinating and scheduling assignments, coordinating the materials logistics, crews, and tools required to complete projects on time and within budge...Show moreLast updated: 23 days ago
- Promoted
Senior Manager Sales
NxtWaveKottayam, IN We’re Hiring : Senior Manager – Sales @ NxtWave.India’s fastest-growing EdTech companies, we’re transforming the 21st-century job market by skilling youth through our CCBP 4.Google, Amazon, Oracle, ...Show moreLast updated: 5 days ago
- Promoted
Sell-Side Manager [T500-20181]
Talent500Kottayam, IN Talent500 is hiring for one of its clients : .Careem is the internet platform for the greater Middle East region.A pioneer of the region's ride-hailing economy, Careem is expanding services across it...Show moreLast updated: 4 days ago
- Promoted
Technical Program Manager – Operations (Jira, Financials, Vendor Management)
Sky Systems, Inc. (SkySys)Alappuzha, IN Full-Time Contract (40hrs / week).Remote - Preferably candidates living in Karnataka or willing to relocate.This role involves managing key cross-functional initiatives, optimizing tooling, and impro...Show moreLast updated: 12 days ago
- Promoted
Area Service Manager
TTK Prestige LtdErnakulam, Kerala, India Position Title –Area Service Manager.Will be accountable for North Kerala based at Ernakulam.Total Experience - 8 to 16 Years.
Qualification – Minimum BE / B Tech (.BE / B Tech should be full time is ...Show moreLast updated: 1 day ago
- Promoted
Area Manager - RCU - Vijayawada
Hiranandani Financial ServicesKochi, IN Identify, recommending and empaneling efficient third-party agencies with relevant expertise to handle fraud detection and investigations.
Closely monitoring the verifications of loan documents both...Show moreLast updated: 12 days ago
- Promoted
Manager, Boomi AI Solutions
RSM US LLPAlappuzha, IN Job Description : Manager – Boomi AI Solutions.We are seeking a Manager – Boomi AI Solutions to help drive the development of AI-powered business solutions using the Boomi platform.This is a technic...Show moreLast updated: 12 days ago
- Promoted
Product Operations Manager
Eltropykottayam, kerala, in Eltropy is the leading digital communications platform for credit unions and community banks.We help financial institutions deliver personalized, secure, and modern member experiences across messag...Show moreLast updated: 21 days ago
- Promoted
Operations Manager
EmbergritKottayam, IN Founding D2C Operator (Operations & Automation).We are Embergrit, a new D2C brand on a mission to build the next iconic men's grooming brand in America.
Our philosophy is "Quiet Confidence" , a blen...Show moreLast updated: 9 days ago
- Promoted
General Manager
Destination CapturesKochi, Kerala, India Destination Captures is a prominent, fully accredited agency recognized by IATA, ISO and MOT, and proudly affiliated with leading travel organizations such as TAAI, TAFI, IAAI, TPC, and others.We a...Show moreLast updated: 1 day ago
- Promoted
Director of Operations
CCS Global TechKottayam, IN We’re Hiring : Senior Manager / Director of Operations.Remote (Working EST hours : 6 : 30 PM – 3 : 30 AM IST).Are you a strategic business operations leader ready to drive excellence in IT Services & Sta...Show moreLast updated: 12 days ago
- Promoted
HR Operations Manager
CloudLabs IncAlappuzha, IN CloudLabs Inc was founded in 2014 with the mission to provide exceptional IT & Business consulting services at a competitive price, to help clients realize the best value from their investments.Wit...Show moreLast updated: 9 days ago