Senior System Engineer / Senior Cloud Practitioner

Job Summary

The Technical Manager for Site Reliability Engineering (SRE) will lead a remote team of Site Reliability Engineers, ensuring operational excellence and fostering a high-performing team culture. Reporting to the US-based Director of Systems and Security, this role is responsible for overseeing day-to-day operations, technical mentorship, and strategic alignment with the company’s goals. The Technical Manager will act as a bridge between the team and senior leadership, ensuring clear communication, efficient issue resolution, and continuous improvement in service delivery.

Job Category

Technology Solutions

Responsibilities :

• Provide leadership and management to a remote team of Site Reliability Engineers, ensuring alignment with organizational priorities and goals.
• Oversee team operations, including incident management, technical support, and infrastructure maintenance.
• Act as the primary point of escalation for complex technical issues, collaborating with the Director of Systems and Security, Quality Assurance and Product teams as needed.
• Ensure the team adheres to established SLAs for issue resolution and maintains high customer satisfaction levels.
• Mentor and develop team members, fostering growth in technical skills, problem-solving abilities, and customer engagement.
• Lead initiatives to improve operational processes, tools, and workflows, driving greater efficiency and reliability.
• Collaborate with cross-functional teams, including Product, Engineering, and Operations, to address customer needs and improve platform performance.
• Facilitate regular team meetings, performance reviews, and one-on-one sessions to ensure clear communication and ongoing development.
• Maintain and report on key performance metrics, providing insights and recommendations to senior leadership.
• Stay informed on industry trends and best practices, ensuring the team is equipped with the latest tools and methodologies.
• Participate in strategic planning and contribute to the continuous improvement of the SRE function.

Qualifications :

Preferred Qualifications :

Key Attributes :

Job Location : Kolkata