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Technical Consultant - ServiceNow Platform

MNR Solutions Private LimitedIndia

18 days ago

Job description

Job Role : Technical Consultant

Shift : 2-11 pm

Work Mode : Hybrid

Relevant Exp : 5+ years ServiceNow ITSM and 3+ Years in HRSD Module

Description :

The candidate will play the role of a ServiceNow Developer on the ServiceNow Platform Team within the organization. This position requires the candidate to be an expert in ServiceNow design and development principles that enables them to collaborate within a team. The candidate should be able to receive requirements, suggest solutions, and develop using ServiceNow best practices.

The candidate will join an existing team to continue the expansion of ServiceNow throughout the Schneider Landscape. The candidate will primarily focus on the following ServiceNow Modules : HRSD, HR Enterprise Lifecycle Management, and ESC Service Portal.

Responsibilities :

Receive, Document, and Develop requirements for the HR Lifecycle event & HR Transitions project
Working on HR related Performance Analytics Dashboards.
Follow architecture governance structures, methodologies, and compliance activities to maintain regulatory compliance with enterprise ServiceNow standards
Provide technical guidance, perform peer code reviews, and ensure software development best-practices are used to develop and fulfill requirements
Take part in scrum development activities for complex requirements & project activities
Take part in issue resolution within ServiceNow Modules used at Schneider Electric
Create / maintain API & data integration processes between ServiceNow and other services
Work with Enterprise Service Bus (ESB) and Integration Platform as a Service (iPaaS) technologies in conjunction with ServiceNow
Collaborate with ServiceNow Support concerning issues and other technical aspects of the ServiceNow platform

Knowledge and Skill Requirements :

Proven experience in understanding & capturing business requirements, streamlining complex business / IT processes, and help manage / deploy ServiceNow capabilities / features in an agile manner

Knowledge in Performance Analytics module is a must Ideally with HR Module.

Good leadership skills coupled with exceptional judgment and tact.

Understanding of the ServiceNow best practices for development & configuration

Ability to translate requirements into an enterprise solution, break it down in User Stories with a clear deployment roadmap

Excellent knowledge and experience developing in JavaScript and on the ServiceNow Platform

Strong analytical skills capable of assessing complex business requirements from real world scenarios and the ability to translate them into actionable target requirements

Deep technical proficiency while the ability to keeping an eye on the bigger picture and future management of the ServiceNow Platform

Ability to identify, prioritize, & weigh different development options, while balancing business, cost, and technology priorities

Contributing to and driving global technology standard proposals and filing exceptions as required

Excellent knowledge of infrastructure technologies, architectures, standards & processes, and a good understanding of infrastructure engineering processes

Strong verbal and written communication skills

Ability to manage multiple tasks in a fast-paced environment

Good relationship building, facilitation & influencing skills, and experience of leveraging these on business leadership contexts

Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change

Working on Agile / Scrum development process

Education & Work Experience :

Bachelor's Degree in Computer Science or equivalent

Experience within different modules within ServiceNow; ie ITSM, HRSD, CMDB,& EC

Portal Development :

5+ years of hands-on development experience on ServiceNow platform overall

2+ years of hands-on development & configuration on the ServiceNow Service Portal

Should have worked on at least 1 end to end implementation of a ServiceNow module

Certifications :

Certified ServiceNow Administrator

ServiceNow Developer Certified (preferred)

(ref : hirist.tech)

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Technical Consultant • India