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Sales Coach

Back2studyMumbai, Maharashtra, India

5 days ago

Job description

About the Company

We are a leading organization committed to delivering exceptional service and quality. Our mission is to enhance customer experiences through innovative solutions and a dedicated workforce. We foster a culture of collaboration, continuous improvement, and professional growth.

About the Role

We are looking for a dynamic and self-driven Sales Coach & Quality Manager who can take ownership of end-to-end process improvement and training within our BPO operations. The ideal candidate will have a strong background in quality assurance, sales coaching, and process optimization, with the ability to motivate and develop teams to deliver consistent, high-quality performance. This is a strategic and hands-on role that blends coaching, quality management, and operational excellence.

Responsibilities

Gain an in-depth understanding of all operational and sales processes within the organization.
Design and refine quality frameworks and process checkpoints across departments.
Ensure continuous quality checks are being performed and take proactive steps to raise standards.
Coach and motivate sales and service staff to enhance communication, conversion, and customer experience.
Lead a team of Quality Analysts – hire, train, guide, and evaluate their performance.
Conduct regular calibration sessions with teams to maintain alignment on quality parameters.
Identify skill gaps and design customized training sessions to improve sales effectiveness and service delivery.
Resolve conflicts between the operations and quality teams through effective communication and teamwork.
Review and analyze quality metrics, feedback, and trends to recommend actionable improvements.
Participate in management meetings and contribute to strategic quality and sales initiatives.

Qualifications

Minimum 5 years of experience in Quality Management, Sales Coaching, or Process Improvement in a BPO or customer service environment.

Required Skills

Proven ability to develop, implement, and monitor quality processes.

Strong communication, leadership, and people management skills.

Excellent analytical ability with a creative and solution-oriented mindset.

Ability to train, inspire, and influence teams toward continuous improvement.

Self-starter who thrives in a dynamic and fast-paced environment.

Preferred Skills

Experience in performance-based incentives and growth opportunities.

Freedom to innovate and implement new process improvement strategies.

Supportive and collaborative team culture.

Pay range and compensation package

Compensation : ₹5,00,000 – ₹7,00,000 per annum (based on experience and industry standards)

Equal Opportunity Statement

We are committed to diversity and inclusivity in our hiring practices and strive to create a workplace that reflects the communities we serve.

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Sales Sales • Mumbai, Maharashtra, India