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Operations Team Lead

Operations Team Lead

MarketStarHyderabad, India
30+ days ago
Job description

Role : Team Lead.

Experience : 3+ Years as Team Lead

Location : Hyderabad

Role and Responsibilities :

  • Driving client KPIs
  • Stakeholder Management
  • Maintaining Attrition & Shrinkage of the team
  • Performance Management
  • Handling customer complaints and resolving issues that employees are not authorized

to handle on their own

  • Dealing with schedule changes, employee call-ins, and other staffing issues.

    • Filling in for absent employees as needed to ensure the smooth operation of the business.

  • Acting as a role model for all employees by continuously exhibiting a high level of service

    • and attention to detail in all tasks.

  • Delegating tasks to employees.
  • Keeping day-to-day activities organized.
  • Recruiting and interviewing new hires.
  • Supervising employees and providing additional training and coaching as needed to ensure everyone is performing their job properly.
  • Training employees in proper safety procedures and providing training updates as

    • needed.

  • Conflict Management - Addressing employee problems on the job to ensure everyone is

    • thriving in the workplace and satisfied with their job and work environment.

  • Organizing promotions and spearheading marketing efforts by setting up displays and

    • educating customers and employees on promotions or specials. Managing projects as

    assigned and organizing teams to assist in these efforts.

    Preferred Skills and Requirements :

  • Proven work experience as a team leader or supervisor.
  • In-depth knowledge of performance metrics.
  • Good PC skills, especially MS Excel.
  • Excellent communication and leadership skills.
  • Organizational and time-management skills.
  • Decision-making skills.
  • Graduate in any stream.
  • Sense of ownership and pride in your performance and its impact on the company’s

    • success.

  • Critical thinking and problem-solving skills.
  • On-the-job training.
  • Confidence and skillful negotiating skills.
  • Strong organizational skills to give the team direction.

    • Critical Competencies :

  • Attention to detail.
  • 2 years minimum on people manager role.
  • Strong Communication Skills.
  • Leadership Motivation Skills.
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    Team Lead • Hyderabad, India