Medical Advisor (MBBS) – Patient Experience & Consultation

Company Description

At Luxora, we are dedicated to providing world-class healthcare experiences that blend medical excellence with luxury and comfort. Our mission is to make advanced medical care accessible to everyone, irrespective of borders or backgrounds. We believe holistic healing encompasses not just medical needs but also comfort, peace of mind, and overall experience.

Role Description

This is a full-time on-site role located in Pune for a Medical Advisor (MBBS) – Patient Experience & Consultation. The Medical Advisor will be responsible for ensuring superior patient experiences, providing medical consultations, and coordinating care plans. The role involves collaborating with medical staff, overseeing medical affairs, and delivering medical education sessions. The Medical Advisor will also engage in research and oversee market access strategies to enhance patient outcomes.

Key Responsibilities

• Patient Consultation & Pre-Screening :

Speak with prospective patients to understand their medical concerns, goals, and expectations. Guide them on suitable treatment options and assess basic eligibility based on medical history.

Review diagnostic reports and medical documents to assist in preliminary evaluation before forwarding to partner hospitals or specialists.

Help patients understand recommended procedures, expected outcomes, recovery timelines, and pre / post-operative care essentials.

Act as a medical liaison—translating clinical information into patient-friendly language and ensuring smooth communication between patients and healthcare providers.

Provide empathetic, medically accurate advice to build trust and alleviate patient anxiety—especially for those traveling overseas for surgery.

Ensure that patient data, preferences, and medical information are recorded accurately and shared securely with relevant partners.

Uphold patient confidentiality, ethical practices, and informed consent standards in all interactions.

Check in with patients at key milestones before and after travel, ensuring continuity of care and satisfaction with Luxora’s service.