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Implementation Specialist – Delivery Operations

Implementation Specialist – Delivery Operations

Merittochennai, tamil nadu, in
1 day ago
Job description

This role requires a mix of functional understanding, technical comfort, and

communication skills to ensure each implementation is handled with precision and

accountability.

Key Responsibilities

  • Serve as the primary point of contact for clients during the Delivery phase of SaaS

implementation.

  • Understand client requirements and translate them into system configurations within
  • Meritto’s platform.

  • Coordinate with Product, Engineering, and Customer Success teams for setup,
  • testing, and rollout activities.

  • Ensure all implementation tasks are tracked, updated, and completed as per defined
  • timelines.

  • Maintain detailed documentation, delivery status reports, and client communication
  • records.

  • Conduct validation and sanity checks post-deployment to ensure the solution is
  • functioning as intended.

  • Use Excel / Google Sheets actively for reporting and maintaining delivery records.
  • Provide clear updates to internal and external stakeholders throughout the
  • implementation lifecycle.

  • Manage all tickets and delivery tasks for assigned clientele proactively and without
  • follow-up or reminders, ensuring complete ownership and accountability for case

    closure.

    What You’ll Bring

  • Experience : 1–3 years of SaaS Implementation or Delivery experience, preferably in
  • CRM, or ERP systems.

  • Education : BE / B.Tech, or Graduation with MBA (MBA preferred).
  • Skills :

  • Strong understanding of SaaS implementation workflows and client
  • coordination.

  • Proficiency in Excel / Google Sheets (mandatory).
  • Good communication and stakeholder management skills.
  • Ability to understand business use cases and translate them into product
  • implementation.

  • Highly organized and accountable, capable of independently managing assigned
  • client portfolios and deliverables.

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