Quality Analyst / Senior Quality Analyst - Accounts Receivable Calling
ConfidentialMohali30+ days ago
Job descriptionBachelor's degree in Finance, Business Administration, or a related field. Strong understanding of accounts receivable processes and terminology. Excellent communication and interpersonal skills. Proficient in data analysis and reporting tools. Experience with quality assurance methodologies and tools. Attention to detail and strong analytical skills. Ability to work independently and as part of a team.
We are seeking a detail-oriented Quality Analyst / Senior Quality Analyst for our Accounts Receivable Calling team. The ideal candidate will have 1-6 years of experience in quality assurance and will be responsible for ensuring that our calling processes meet the highest standards of quality and compliance.
Responsibilities
- Review and analyze accounts receivable calling processes to ensure quality standards are met.
- Conduct regular audits of calls to assess compliance with established guidelines.
- Provide feedback and coaching to team members based on call reviews.
- Collaborate with management to identify areas for improvement in the calling process.
- Prepare and present reports on quality metrics and trends to stakeholders.
- Assist in developing training materials and quality assurance programs.
Skills and Qualifications
Skills Required
Quality Analyst, Accounts Receivable, calling , Analytical Skills, Reporting Tool
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Quality Analyst • Mohali